Summary
Overview
Work History
Education
Skills
Timeline
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Teneeka Gray

IL

Summary

Professional passenger service specialist with strong focus on safety, efficiency, and customer satisfaction. Adept at collaborating within team to ensure smooth operations and adapt to changing circumstances. Skilled in communication, problem-solving, and handling diverse passenger needs with empathy and professionalism. Reliable and driven by results, consistently delivering high standards of service.

Overview

22
22
years of professional experience

Work History

Passenger Assistant Agent

United Ground Express
10.2023 - Current
  • Collaborated with airport staff during layovers to ensure efficient transfer of passengers between connecting flights, minimizing delays and stress for travelers.
  • Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
  • Accepted passenger luggage and created and affixed bag labels to guarantee proper delivery.
  • Located and read airport monitors to determine arrival and departure information.

Customer Service Team Lead

Village of Dolton Water Department
05.2018 - 09.2021
  • Supported representatives in navigating difficult interactions with customers, offering guidance on appropriate de-escalation techniques when needed.
  • Coached new team members on service techniques and provided scoring through quality assurance program.
  • Addressed escalated customer concerns promptly, ensuring satisfactory resolutions while preserving long-term relationships.
  • Led regular team meetings to review performance data, discuss best practices, and collaborate on continuous improvement initiatives.

Front Office Administrative

Geno's Affordable Autos
09.2014 - 05.2018
  • Coordinated staff schedules efficiently to ensure adequate coverage during peak hours while minimizing labor costs when possible.
  • Managed inventory control effectively by closely monitoring stock levels, coordinating timely vehicle purchases, and maintaining organized lot displays.
  • Mentored new sales staff members, guiding them through company procedures and product knowledge training.
  • Increased car sales by implementing effective marketing strategies and collaborating with the advertising team.

Teacher's Assistant

P. A. C. E.
08.2003 - 09.2014
  • Contributed to a more organized classroom setting by maintaining accurate records on student attendance, assignments, and progress reports.
  • Supported classroom activities, tutoring, and reviewing work.
  • Increased student engagement with dynamic lesson plans designed to accommodate diverse learning styles.
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.
  • Maintained safety and security by overseeing students in recess environments.

Metro Station Security

Harvey Police Department
04.2009 - 08.2011
  • Checked and verified photo identification prior to granting facility access.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.

Education

High School Diploma -

Englewood Academy
Chicago, IL
06-1994

Skills

  • Reliability and punctuality
  • Baggage handling
  • Data entry
  • Passenger assistance
  • Security awareness
  • Customer service
  • Financial accounting
  • Clear oral/written communication
  • Billing
  • Clerical support
  • Employee training

Timeline

Passenger Assistant Agent

United Ground Express
10.2023 - Current

Customer Service Team Lead

Village of Dolton Water Department
05.2018 - 09.2021

Front Office Administrative

Geno's Affordable Autos
09.2014 - 05.2018

Metro Station Security

Harvey Police Department
04.2009 - 08.2011

Teacher's Assistant

P. A. C. E.
08.2003 - 09.2014

High School Diploma -

Englewood Academy

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Teneeka Gray