Conducted extensive data analysis and generated visualizations of KPIs, contributing to a 20%
reduction in data errors
Coordinated with cross-functional teams to resolve data quality issues, maintaining reliable and
consistent data
Utilized various tools such as Dynamics365, Salesforce, and Excel to manipulate, analyze,
and visualize data, providing valuable insights and recommendations for operational
improvements.
Customer Service & Sales Associate
Nordstrom
Walnut Creek, CA
07.2018 - 07.2022
Worked with 7 departments to manage inventory, perform quality checks, and enhance
customer shopping experience
Built a base of returning clients through professional networking, achieving 20% above sales
target goals
Kept abreast of latest fashion trends to inform customers and minimize impact of seasonal
product rotation on customer experience.
Training & Sales Supervisor
Home Depot
Hayward, CA
03.2017 - 01.2018
Conducted new hire training, reducing onboarding time and increasing operational efficiency
Assisted customers in the selection of products, ensuring they were well-informed and satisfied
Increased sales by 30% above target through effective customer service and optimized stock
placement.
Education
Project Coordinator
Year Up / Mission College
San Jose, CA
05.2022 - Current
Bachelor of Science - Apparel Design & Merchandising
San Francisco State University
08.2015 - 05.2018
Skills
Project/Program Management
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Timeline
Data Assurance Intern
LinkedIn
01.2023 - Current
Project Coordinator
Year Up / Mission College
05.2022 - Current
Customer Service & Sales Associate
Nordstrom
07.2018 - 07.2022
Training & Sales Supervisor
Home Depot
03.2017 - 01.2018
Bachelor of Science - Apparel Design & Merchandising