Shivangi Singh
Greater Noida
Summary
Developed skills in providing exceptional customer support in fast-paced environment. Demonstrates expertise in communication, issue resolution, and relationship management. Looking to transition into new field leveraging these skills to drive positive outcomes and foster collaborative work environments.
Overview
4
4
years of professional experience
Work History
Intern
Patiala House Court, New Delhi
03.2022 - 04.2022
- Assisted in legal research and case preparations
- Drafted petitions, legal notices, and case summaries
- Observed court proceedings and gained practical courtroom experience
Customer Service Executive
BPO
06.2021 - 11.2021
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Described product and service details to customers to provide information on benefits and advantages.
- Maintained up-to-date knowledge of product and service changes.
Intern
Tis Hazari District Court & High Court of Delhi
02.2021 - 04.2021
- Researched Defamation and Criminal Cases
- Drafted legal notices, replies, and bail applications
- Worked on the case: Ranjhana Diwedi Vs Somnath Bharti
Intern
Tis Hazari District Court & High Court of Delhi
03.2019 - 04.2019
- Assisted lawyers with legal research
- Helped in the preparation of legal documents
- Maintained client and case-related records
- Conducted case law research on Defamation and Women's Rights
Marketing Intern
NoConfusion Technologies
01.2018 - 02.2018
- Contacted potential customers to promote the company’s application
- Assisted in achieving the target for user registrations
Education
B.Com LLB (Integrated) -
Banasthali University
Higher Secondary - CBSE Board
J.P. International School
Greater Noida, Uttar PradeshSenior Secondary - CBSE Board
J.P. International School
Greater Noida, Uttar PradeshSkills
- Strong written & verbal communication skills
- Excellent interpersonal abilities
- Multi-tasking
- Effective time management
- Quick decision-making in high-pressure situations
- Team collaboration
- Complaint handling
- Customer engagement
Moot Court Experience
- Quarter-Finalist, Punjab University Regional Centre Moot Court Competition, 02/01/20
- Participated and won multiple college moot court competitions.
Other Achievements
- Member of University Dance Team ‘Black Illuminator’ – Won multiple competitions.
- Represented Rotaract Club of Delhi Femina – Initiative: Pehchaan: The Fight for Acceptance (2018).
- Winner – Debate Competition, Jamnalal Bajaj School for Legal Studies (2020).
- Photographer for Rotaract Club’s Career Awareness Initiative (2020).
Pre University Achievements
- 1st Prize, Inter-State Dance Competition, Greater Noida Authority
- 2nd Prize, Singing Competition
- 1st Prize, Skit Competition
Training
- National Conference on Corporate Governance, Banasthali Vidyapith, 2018
- Seminar on Training for Employability & Building Self-Brand, 2019
- National Workshop on Corporate Laws, 2019
Personal Information
- Hobbies and Interests: Dog lover, dancing, singing, cooking, music exploration
- Father's Name: Mr. Ravinder Kumar
- Mother's Name: Mrs. Santosh Singh
- Date of Birth: 3rd October 1999
Timeline
Intern
Patiala House Court, New Delhi
03.2022 - 04.2022
Customer Service Executive
BPO
06.2021 - 11.2021
Intern
Tis Hazari District Court & High Court of Delhi
02.2021 - 04.2021
Intern
Tis Hazari District Court & High Court of Delhi
03.2019 - 04.2019
Marketing Intern
NoConfusion Technologies
01.2018 - 02.2018
Higher Secondary - CBSE Board
J.P. International School
Senior Secondary - CBSE Board
J.P. International School
B.Com LLB (Integrated) -
Banasthali University
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