Summary
Overview
Work History
Education
Skills
Timeline
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SHIVANI BACHAN-RAMRATTAN

Lakewood,WA

Summary

Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions.

Overview

12
12
years of professional experience

Work History

Manager

Bitterlings Auto Service
11.2023 - Current
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Defined clear targets and objectives and communicated to other team members.

Bank Teller

Republic Bank Limited
09.2012 - 01.2022
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Reconciled cash drawer and resolved discrepancies.
  • Counted and packaged currency and coins.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Provided customer records, account statements and copies of checks.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Sold and cross-sold bank products to new and existing customers.
  • Turned in excess cash to maintain drawer security.
  • Placed orders for customer checks and verified starting numbers.
  • Processed customer transactions promptly, minimizing wait times.
  • Educated customers on use of banking website and mobile apps.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Completed paperwork for the draw-down of personal and commercial loans.
  • Analyzed financial statements and entered data on to software.

Human Resources Intern

Weldfab Limited
06.2012 - 09.2012
  • Developed strong written and verbal communication skills.
  • Maintained relationships with personnel using strong collaboration and teamwork skills.
  • Filed paperwork, sorted and delivered mail, and maintained office organization.
  • Took messages and provided information about company processes, hours and requirements.
  • Drafted copy for documents, social media posts and internal memoranda.
  • Prepared monthly, weekly and daily logs using Microsoft Office Suite.
  • Created and updated tracking spreadsheets using Microsoft Excel.

Education

Certificate in Internal Auditing - Internal Audit

University of The West Indies
San Fernando Trinidad And Tobago
12.2022

Bachelor of Arts - Human Resources Management

School of Accounting And Management
San Fernando Trinidad And Tobago
06.2015

Certificate - Human Resources Management

University of The West Indies
San Fernando Trinidad And Tobago
06.2012

Certificate - Microsoft Office Applications

University of The West Indies
San Fernando Trinidad And Tobago
06.2012

High School Diploma -

Couva East Secondary School
Couva Trinidad And Tobago
06.2011

Secondary Entrance Assessment - Mathematics, Language Arts, Science,Social Studies

Spring Vale Hindu School
Claxton Bay Trinidad And Tobago
06.2006

Skills

  • ATM Balancing
  • Accounting Software
  • Signature Verification
  • Fraud Monitoring
  • Administrative Duties
  • Deposit and Withdrawal Management
  • Foreign Currency Exchanges
  • Account Updating
  • Teller Transactions
  • Reconciling Cash Drawers
  • Mortgages and Loans
  • Delinquency Notifications

Timeline

Manager

Bitterlings Auto Service
11.2023 - Current

Bank Teller

Republic Bank Limited
09.2012 - 01.2022

Human Resources Intern

Weldfab Limited
06.2012 - 09.2012

Certificate in Internal Auditing - Internal Audit

University of The West Indies

Bachelor of Arts - Human Resources Management

School of Accounting And Management

Certificate - Human Resources Management

University of The West Indies

Certificate - Microsoft Office Applications

University of The West Indies

High School Diploma -

Couva East Secondary School

Secondary Entrance Assessment - Mathematics, Language Arts, Science,Social Studies

Spring Vale Hindu School

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SHIVANI BACHAN-RAMRATTAN