SHIVANI BACHAN-RAMRATTAN
Lakewood,WA
Summary
Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions.
Overview
12
12
years of professional experience
Work History
Manager
Bitterlings Auto Service
Tacoma, WA
11.2023 - Current
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
Bank Teller
Republic Bank Limited
SS Erin Road Penal Trinidad And Tobago
09.2012 - 01.2022
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided customer records, account statements and copies of checks.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Sold and cross-sold bank products to new and existing customers.
- Turned in excess cash to maintain drawer security.
- Placed orders for customer checks and verified starting numbers.
- Processed customer transactions promptly, minimizing wait times.
- Educated customers on use of banking website and mobile apps.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Completed paperwork for the draw-down of personal and commercial loans.
- Analyzed financial statements and entered data on to software.
Human Resources Intern
Weldfab Limited
Soledad Road Claxton Bay Trinidad And Tobago
06.2012 - 09.2012
- Developed strong written and verbal communication skills.
- Maintained relationships with personnel using strong collaboration and teamwork skills.
- Filed paperwork, sorted and delivered mail, and maintained office organization.
- Took messages and provided information about company processes, hours and requirements.
- Drafted copy for documents, social media posts and internal memoranda.
- Prepared monthly, weekly and daily logs using Microsoft Office Suite.
- Created and updated tracking spreadsheets using Microsoft Excel.
Education
Certificate in Internal Auditing - Internal Audit
University of The West Indies
San Fernando Trinidad And Tobago12.2022
Bachelor of Arts - Human Resources Management
School of Accounting And Management
San Fernando Trinidad And Tobago06.2015
Certificate - Human Resources Management
University of The West Indies
San Fernando Trinidad And Tobago06.2012
Certificate - Microsoft Office Applications
University of The West Indies
San Fernando Trinidad And Tobago06.2012
High School Diploma -
Couva East Secondary School
Couva Trinidad And Tobago06.2011
Secondary Entrance Assessment - Mathematics, Language Arts, Science,Social Studies
Spring Vale Hindu School
Claxton Bay Trinidad And Tobago06.2006
Skills
- ATM Balancing
- Accounting Software
- Signature Verification
- Fraud Monitoring
- Administrative Duties
- Deposit and Withdrawal Management
- Foreign Currency Exchanges
- Account Updating
- Teller Transactions
- Reconciling Cash Drawers
- Mortgages and Loans
- Delinquency Notifications
Timeline
Manager
Bitterlings Auto Service
11.2023 - Current
Bank Teller
Republic Bank Limited
09.2012 - 01.2022
Human Resources Intern
Weldfab Limited
06.2012 - 09.2012
Certificate in Internal Auditing - Internal Audit
University of The West Indies
Bachelor of Arts - Human Resources Management
School of Accounting And Management
Certificate - Human Resources Management
University of The West Indies
Certificate - Microsoft Office Applications
University of The West Indies
High School Diploma -
Couva East Secondary School
Secondary Entrance Assessment - Mathematics, Language Arts, Science,Social Studies
Spring Vale Hindu School