Shivanshu Misra
Dublin,USA
Summary
Dynamic Principal Engineer with a proven track record, specializing in cybersecurity and team mentoring. Expert in firewall technologies and leading IoT feature deployments. I have significantly enhanced customer experience and security protocols.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Principal Engineer Software
Palo Alto Networks, Inc.
Santa Clara, CA
01.2017 - Current
- Building developer operations and supportability programs to improve the customer experience.
- Develop AI tools to determine development code hot spots, correlating the quickest time to resolution factors.
- Manage extremely critical and executive-level customer escalations.
- Lead the IoT feature on PAN-OS end-to-end deployment, including development, testing, and release management.
- Participated in meetings with stakeholders in order to discuss strategies for improving feature delivery.
- Develop training materials and procedures, or train users in the proper use of hardware or software.
- Own all aspects of cloud security product definition, including vendor integration, platform integration, and monitoring for public, private, or hybrid cloud platforms.
- Build and maintain internal engineering tools using Python, Bash scripting, and MySQL languages.
- Effectively lead cross-functional technical discussions and recommendations across infrastructure, management, application development, and support teams.
- Develop solutions for customers' complex network security issues related to PKI, SSL decryption, IPsec VPN, GlobalProtect, URL filtering, User-ID, Panorama, system performance, high availability, etc.
- Developed scripts for automating various processes to improve efficiency.
- Performed functional, integration, system, and acceptance testing on multiple platforms using automation tools.
Network Security Engineer
Movate
Draper, UT
01.2015 - 01.2017
- Managed corporate network security solutions, with an emphasis on the internet and other external network connections.
- Monitored systems for indications of threats, security breaches or intrusions.
- Primary administrator for Palo Alto Networks firewalls, DNS, email gateway, FTP, IPSEC VPN, and other Internet services.
- Troubleshoot and perform end-to-end configuration of Palo Alto Networks platforms, WildFire cloud-based malware analysis, and Panorama.
- Provide information on design practices and upgrade procedures in network architecture.
- Recommend best practices to improve network performance and security, including policies, vulnerability protections, user activity reports, and WAF.
- Develop automation and utilize frameworks to scale both protection and mitigation tools.
- Evaluate and test new vendor platforms and in-house network initiatives for security issues.
- Built collaborative relationships with cross-functional teams.
- I became the lead 'go-to' person for new reps, particularly for challenging escalations, as one of the company's primary mentors for both new and established employees.
- Drafted security standards and procedures documents.
Software Engineer
Accenture
Pune, India
07.2010 - 12.2012
- Experience across the Finance, Telecom, and Insurance domains with diamond clients of Accenture in the CRM (Customer Relationship Management) functional area, as well as Oracle PL/SQL and Oracle Fusion as technological realms.
- Implemented complex functionalities, which involved working closely with the analytics team, SQL designing for fetching data, database development using PL/SQL, and front-end development using Oracle Forms.
- Managing end-to-end flow journeys, including order provisioning, order configuration, and order completion.
- Working on support-related activities for designated clients and teams.
- Involved in client coordination, quantitative analysis, and performing technical troubleshooting to determine the root cause of software or hardware.
- Database development, tuning, and query optimization (Oracle).
- Led a team of 10 or more resources in training and sharing knowledge through a series of five technical sessions on account modules.
Education
Master of Science - Computer Science
Illinois Institute of Technology
Chicago, IL12-2014
Bachelor of Technology - Computer Science
Harcourt Butler Technological Institute
India05-2010
Skills
- Test procedure development
- API development
- Microservices architecture
- Internet of things
- Machine learning
- Cybersecurity
- Team mentoring
- Engineering documentation
- Project coordination
- Technical leadership
- Network protocols
- Virtualization technologies
- Software architecture
- Security best practices
- Automated test processes
- Customer focus
Certification
- Cisco Certified Network Associate (CCNA) - Routing & Switching, 07/01/10
- Accredited Configuration Engineer (ACE) - 6.1, 01/01/13
- Palo Alto Networks Certified Network Security Engineer (PCNSE) - 6.1, 8.0, 04/01/15
- Python for Everybody Specialization - Coursera, 04/01/18
Accomplishments
- Awarded Most Valuable Player for Q1-2020 & Q2-2021 at Palo Alto Networks.
- Consistently maintaining top performance with the overall quality score above 108% each quarter in CSS Corp.
References
References available upon request.
Timeline
Principal Engineer Software
Palo Alto Networks, Inc.
01.2017 - Current
Network Security Engineer
Movate
01.2015 - 01.2017
Software Engineer
Accenture
07.2010 - 12.2012
Master of Science - Computer Science
Illinois Institute of Technology
Bachelor of Technology - Computer Science
Harcourt Butler Technological Institute
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