Overview
Work History
Education
Skills
Timeline
Hi, I’m

SHIVAUN BERLOW

Scottsdale,AZ
SHIVAUN BERLOW

Overview

15

Years of professional experience

6

Years of Higher Education Admissions Experience

8

Years of Sales Experience

1

Years of High Ticket Event and Wedding Service

10

Years of Hospitality/Food Service

Work History

ETC. by Emily
Phoenix, AZ

Events Captain
01.2024 - Current

Job overview

  • Company Overview: Event Management Staffing Company
  • Assisted vendor, venue, or coordinator for flawlessly executed events with professionalism and keen attention to detail
  • Trained new servers on event logistics, direction, expectations, and etiquette on events
  • Experienced in BEO execution, set up and tear down of decor, table settings, plated and buffets
  • Committed to creating happy and memorable moments for our Clients and their guests

Topgolf Riverwalk
Scottsdale, AZ

Platinum Membership Manager / Events Admin / Summer Academy Coach
03.2024 - 11.2024

Job overview

  • Managed sales-related data, records, and reports via dashboards (Fonteva, Salesforce, Excel, AWS)
  • Served as the main point of contact for all Platinum Member questions and resolutions
  • Built rapport and proactively approached current and prospecting members via calls, emails, and in-venue meetings for long-term membership relationships
  • Assisted in preparing Event Sales Team with proposals, contracts, and presentations
  • (EA) Maintained Event Manager document audits with accurate records of client proposals, transactions, legal agreements, internal BEO audits, and event logistics
  • Coordinated communication within the sales department and all venue channels

Springboard
Scottsdale, Remote

Enrollment Advisor/Inside Sales Rep - University Partnerships
06.2023 - 12.2023

Job overview

  • Built rapport with students regarding their interest in technical career focused skill building curriculum designed as online boot camp course certificates offered by multiple Universities
  • Actively listened and utilized persuasive communication based on students needs and objections
  • Provided exceptional student support via text/email/phone in a high-volume, fast-paced environment
  • Utilized daily productivity goals (calls, texts, emails) with KPI conversion reports and dashboards

Pearson
Chandler, Remote

Enrollment Advisor - Arizona State University
11.2017 - 10.2022

Job overview

  • Acted as the main point of contact for students through the entire enrollment process
  • Built rapport with all students to encourage a seamless application, enrollment, and orientation start
  • Actively listened to resolve any objections or conflicts to de-escalate any situation to secure emotional stability and confidence in the student to complete the application, orientation and enrollment process
  • Proficiency in Higher Ed Act Titles and annual training completions, FAFSA, Military/Veteran funding
  • Experienced enrolling online FTF, Transfer, Undergraduate, Certificate, Graduate, Doctoral, degree-seeking and non-degree-seeking student admissions processes through multiple colleges
  • Achieved daily productivity goals (calls, texts, emails) with KPI conversion reports and dashboards via Salesforce
  • Exemplified a compassionate communication style with strong organizational skills
  • Designed and led training workshops for new advisors and teams as a Subject Matter Expert
  • Coached new and tenured colleagues in maneuvering team/dept/college informational resources

Education

Western Illinois University
Macomb, IL

Bachelor of Science from Psychology

University Overview

  • Minor: Nutrition
  • Course highlights: Food Science, Quality Nutrition, Substance Abuse, and Clinical Psychology
  • Completed professional development in ServSafe Management Certification

Skills

Strategic Thinking Authenticity Presenting Active Listening Humility Communication

  • Administrative skills – financial, legal, internal logistics, auditing for quality control
  • CRM Customer systems management – Fonteva, Salesforce, Hubspot, Conversica, Chili Piper, Signal Vine, JustCall
  • LMS – ProShop, Canvas, Backboard, Moodle, Google Classroom, Rippling
  • Google Suite (Docs, Sheets, Slides) / Microsoft Office (Word, Excel, PowerPoint, OneNote, Outlook, Teams), Zoom
  • Data Management Visualization and Dashboard tools – AWS, Tableau, Looker, Oracle

Timeline

Platinum Membership Manager / Events Admin / Summer Academy Coach

Topgolf Riverwalk
03.2024 - 11.2024

Events Captain

ETC. by Emily
01.2024 - Current

Enrollment Advisor/Inside Sales Rep - University Partnerships

Springboard
06.2023 - 12.2023

Enrollment Advisor - Arizona State University

Pearson
11.2017 - 10.2022

Western Illinois University

Bachelor of Science from Psychology

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SHIVAUN BERLOW