Shiv Pankajkumar Bhakta
Denton,TX
Summary
Enthusiastic and dedicated student currently pursuing a Bachelor's of Science in Computer Science at the University of North Texas, Denton. Seeking opportunities to apply my strong programming skills, problem-solving abilities, and interdisciplinary knowledge in a dynamic professional setting.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
JW Marriott
Surat, Gujarat, India
02.2022 - 07.2022
- Streamlined the collection process for financial transactions.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Volunteer
Puppy Store
Bardoli, Gujarat, India
03.2021 - 07.2021
- Provided daily care for puppies, ensuring their well-being, including feeding, grooming, and exercise.
- Administered medications as prescribed, maintaining attention to proper dosage and timing.
- Maintained accurate health records, including vaccination schedules, and medical updates.
- Assisted in creating a clean and safe environment for the puppies and store visitors.
- I communicated with potential adopters, providing information on puppy care and needs.
Education
Bachelor of Science - Computer Science
University of North Texas
Denton, TX05-2027
High School Diploma -
Sri Sathya Sai Vidyaniketan
Navsari, Gujarat, India07-2022
Skills
- Computer proficiency
- Analytical and critical thinking
- Time management
- Multitasking Abilities
- Teamwork and collaboration
- Supervision and leadership
- Verbal and written communication
- Customer service
- Microsoft office
- Math skills and analytics
Affiliations
Soccer Team Player
2016 – 2022
- Represented the school soccer team in three state-level tournaments, showcasing teamwork, discipline, and competitive spirit.
- Contributed to team strategy and performance as a committed player over six years.
Drone Tutor Volunteering
Nerdvana , USA-based company [2020]
- Provided online tutoring on drone operation and technology to students, ensuring a comprehensive understanding of drone mechanics and applications.
- Developed tailored lesson plans to meet diverse learning needs and interests.
Essay Competition Winner
School Level – National Competition
- Achieved 1st position in an essay competition, demonstrating exceptional writing and critical thinking skills at the school level.
Accomplishments
Head boy – [Sri Sathya Sai Vidyaniketan School] [2021 – 2022]
- Led the student council, organized school events, and acted as a liaison between students and faculty.
- Managed multiple events, demonstrating strong leadership, communication, and organizational skills.
Alpha Lambda Delta Membership [2024 – Present]
Active member of Alpha Lambda Delta, the National Honor Society for First-Year Students at the University of North Texas. Engaged in academic excellence, leadership, and community service initiatives.
Scout Troop Band Member [2018-2022]
- Contributed as an active member of the Scout Troop Band, showcasing teamwork, discipline, and musical skills during various events and ceremonies.
Olympiad Achievements [High School]
Participated in 12 Olympiad exams organized by the Science Olympiad Foundation (SOF) and International Mathematics Olympiad (IMO), achieving:
- 4 Gold Medals
- 3 Silver Medals
- 5 Bronze Medals
Demonstrated academic excellence and competitive spirit in national and international-level competitions.
Certification
- Great Learning, The Basics of Python Data Wrangling.
- Coursera Project Network, Business Analysis and Process Management.
- Google, Fundamentals of Digital Marketing.
- IBM, Data Analysis with Python.
- Java Programming Course.
Academic Project
- Interactive Number Guessing Game in C++.
- SimCity Project in C++.
- Student Record Management System in C++.
Timeline
Customer Service Representative
JW Marriott
02.2022 - 07.2022
Volunteer
Puppy Store
03.2021 - 07.2021
Bachelor of Science - Computer Science
University of North Texas
High School Diploma -
Sri Sathya Sai Vidyaniketan
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