Shivram Jadon

• Provided excellent customer service by greeting guests and taking orders efficiently.

• Handled cash, credit, and online payments with accuracy.

• Maintained clean and organized dining and service areas.

• Served fresh food quickly while following health and safety standards.

• Assisted in packing to-go and delivery orders.

• Restocked supplies and supported team operations during busy hours.

• Facilitated smooth communication between kitchen staff and front-of-house team.

• Communicated any special requests or dietary restrictions to kitchen staff to ensure accurate meal preparation.

• Delivered guest orders to correct tables or take-out counter.

• Promoted from Cashier position to Store Key Holder within a few months of starting in the company, responsible for supervising the evening shift staff, providing excellent customer service, overseeing maintenance and receive deliveries, training and supporting new team members, managing bank deposits, balance point of sale drawers and safe, and store closing duties.

• Communicate and create a hospitable experience for international hostel guests visiting the busy city of Delhi in India.
• Provide guests with city tours of famous cultural sites and food tours to experience authentic Indian cuisine.
• Create a social environment during the stay of hostel guests such as movie nights, game nights, cooking classes and other activities to include and engage guests with one another for a memorable experience.
• Address complaints and concerns made by guests with hostel management to improve guest experience.

• Managed and attended to guest services at a busy hostel with international tourist guests.
• Managed the maintenance of Hostel property such as making sure all hostel utilities are attended to such as lighting fixtures, water issues, wifi, electricity, AC units and to ensure that housekeeping staff provide clean rooms and bathrooms for hostel guests.
• Managed hostel cafe staff to providing guests with complimentary breakfasts and access to kitchen use during stay.
• Providing incoming guests with hostel tour and information on tourist attractions.

• Led the New Delhi railway and Phaharganj tour to international tourists for the City Walk program created by Salam Baalak Trust.
• Tour included the experiences of street children in New Delhi.
• Provided tourists with information fo the orphanage and their efforts to build a safe place street children with opportunities for education.
• Build communication and English language skills by engaging and sharing cultural exchanges with tourists from all over the world.