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Associate Principal Engineer

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Senior operations leader with 10+ years of progressive management experience, including multi-site oversight of 11 locations with combined annual revenues exceeding $30M. Proven ability to lead large teams, improve operational performance, ensure safety and compliance, manage P&L performance, and develop leaders at scale.

Experienced manager and engineering assistant with a strong background in retail operations and civil engineering support. Proven ability to lead new store openings domestically and internationally, train and manage teams, and ensure operational excellence. Skilled in land surveying, permit expediting, CAD drafting, and regulatory compliance. Adept at coordinating with clients, city officials, and contractors to drive project success. Strong communicator with a track record of developing training materials, facilitating workshops, and supporting both technical and administrative functions.

Extensive expertise in customer service with a proven track record of delivering exceptional guest experiences. Demonstrated ability to thrive in high-pressure environments while maintaining professionalism and efficiency. Strong communication skills facilitate effective interactions with diverse clientele. Committed to continuous improvement and enhancing customer satisfaction.

Dynamic and results-driven professional with a positive attitude and proven team leadership at Panda Express. Expert in cash handling and problem-solving, I enhanced customer satisfaction and streamlined operations, contributing to increased sales. Committed to maintaining high standards of service and safety in fast-paced environments.

Confident and motivated individual aspiring to excel as an outstanding healthcare professional. Dedicated to becoming an active asset within any healthcare team. Strong commitment to evidence-based practice, effective communication, and leadership. Aim to contribute significantly to the delivery of high-quality patient care.

Hardworking employee enthusiastic about learning a new field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Dynamic and dependable professional recognized for a positive attitude and a proven track record in delivering exceptional customer service. Thrives in fast-paced retail environments while consistently showcasing strong multitasking and problem-solving abilities. Committed to leveraging these strengths in a new field that prioritizes efficiency and fosters meaningful customer interactions. Prepared to contribute to a team that values dedication and excellence in service delivery.

Dynamic Front of House Associate at Chick-fil-A with a proven track record in enhancing customer satisfaction through exceptional service and effective problem-solving. Skilled in cash handling and maintaining food safety standards, I excel in fast-paced environments, ensuring a welcoming atmosphere while collaborating with team members to optimize workflow efficiency.
Offering strong foundation in customer service and effective communication, ready to learn and grow in dynamic environment. Delivers ability to quickly adapt and understand needs of guests. Ready to use and develop organizational and interpersonal skills in Healthcare internship role.

Construction Engineering and Management student at Virginia Tech, with an interest in residential construction. Recently, I aligned my academic and career goals after early challenges, and I am now building a foundation in project management, estimating, and field coordination through coursework and applied learning. Eager to gain hands-on experience, contribute to real projects, and grow into a reliable, effective team member in the construction industry.

Dynamic professional with a proven track record at Chik-Fil-A, excelling in customer service and adept in claims management. Leveraged strong communication skills and proficiency in cash transactions to enhance guest satisfaction and streamline operations. Recognized for resolving 95% of claims efficiently, demonstrating a keen eye for detail and commitment to excellence.

Xiao Xing (Michelle) Lai

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Front of House Associate

Student Peer Mentor

Food Runner / Busser

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Associate of Science - Pre-Health

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Front of House Associate

Student Peer Mentor

Food Runner / Busser

Associate of Science - Pre-Health

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