K. Reilee Vincent
Colorado Springs,CO
Summary
Accomplished Manager at Ranch Foods Direct, adept in staff management and project management, significantly enhancing customer satisfaction and operational efficiency. Leveraged customer service expertise and complex problem-solving skills to foster teamwork, streamline processes, and achieve results. Proven track record in training development and maintaining high compliance standards, contributing to a positive and productive work environment. Successful Front of House Team Member with extensive restaurant experience. Flexes easily between different positions to meet demand.
Overview
3
3
years of professional experience
Work History
Front of House Associate
Fuzzy Taco Shop
03.2023 - 11.2023
- Remembered, recited a variety of at least 50 menu items.
- Handled customer complaints professionally and efficiently, maintaining a high level of customer satisfaction.
- Performed closing duties, printing sales reports, and setting up for incoming shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Adhered to strict health code standards by consistently maintaining cleanliness throughout the dining area.
- Developed strong rapport with returning guests, fostering loyalty and repeat business.
Sales Associate
AT&T Mobility
08.2022 - 09.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled transactions efficiently while adhering to company policies in all financial exchanges.
- Accurately processed POS transactions, payment cards, and receipts to customers.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
Manager
Ranach Foods Direct
07.2020 - 08.2022
- Managed and motivated employees 6 at a time to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
Education
High School Diploma -
C4L Academy
Irvine, CAElectrical Certificate - Electrician
IntelliTec College - Colorado Springs
Colorado Springs, CO12.2023
Skills
- Customer service expertise
- Phone Etiquette
- Food safety awareness
- Cash handling proficiency
- Staff Training and Development
- Staff Management
- Project Management
- Teamwork and Collaboration
- Verbal and written communication
- Complex Problem-Solving
- Works well in team environment
Timeline
Front of House Associate
Fuzzy Taco Shop
03.2023 - 11.2023
Sales Associate
AT&T Mobility
08.2022 - 09.2022
Manager
Ranach Foods Direct
07.2020 - 08.2022
High School Diploma -
C4L Academy
Electrical Certificate - Electrician
IntelliTec College - Colorado Springs