SHIZAI YANG
Allen ,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
8
8
years of professional experience
Work History
Customer Relationship Advocate
Fidelity Investments
Westlake, TX
10.2023 - 12.2023
- Maintained positive working relationship with fellow staff and management.
Cashier/Barista
Market street Starbucks
Allen , TX
09.2021 - 05.2022
- Operated cash register, collected payments, and provided accurate change.
- Increased monthly revenue 17% by great customers services.
- Reduced fraud rate from 9% to 4% by pay attention to each credit card, debit card and cash transaction.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Met high productivity standards in processing payments for customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Admission Counselor
Dallas Baptist University International Office
Dallas, Texas
01.2017 - 01.2019
- Documented, maintained and tracked prospective student applications.
- Created quarterly tracking system to help over 800 international students application status.
- Assisted over 600 international students apply and successful enroll the school.
- Received incoming calls and emails from potential students and provided detailed information about institution, and improved prospective student application rate from 4% to 15%.
- Thoroughly reviewed admissions applications and evaluated credentials to approve students for enrollment.
Teacher
The Rock School
Gainesville, FL
11.2015 - 06.2016
- Communicated with children's parents about daily activities and behaviors.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Monitored children's play activities to identify additional learning opportunities or behavioral issues.
Education
BBA - Business Studies
Dallas Baptist University
Dallas, TX05.2020
High School Diploma -
The Rock School
Gainesville, FL01.2016
Skills
- Customer Service-Oriented
- Fluent Chinese and English
- Hospitality and Professionalism
- Relationship Building
- Persuasive Sales
- cashier handling experience
- quick learner
Timeline
Customer Relationship Advocate
Fidelity Investments
10.2023 - 12.2023
Cashier/Barista
Market street Starbucks
09.2021 - 05.2022
Admission Counselor
Dallas Baptist University International Office
01.2017 - 01.2019
Teacher
The Rock School
11.2015 - 06.2016
BBA - Business Studies
Dallas Baptist University
High School Diploma -
The Rock School
Similar Profiles
MICHAEL O'BRIENMICHAEL O'BRIEN
FIDELITY CLIENT SERVICES REPRESENTATIVE at Fidelity Investments - Fidelity Institutional (Fidelity Advisor Funds)FIDELITY CLIENT SERVICES REPRESENTATIVE at Fidelity Investments - Fidelity Institutional (Fidelity Advisor Funds)
Randolph Roark IIRandolph Roark II
Workplace Planning Consultant at Fidelity InvestmentsWorkplace Planning Consultant at Fidelity Investments
Arturo CastilloArturo Castillo
Workplace Planning Associate at Fidelity InvestmentsWorkplace Planning Associate at Fidelity Investments
SHASHI SHEKAR N SSHASHI SHEKAR N S
Senior Executive at CBRE South Asia Pvt Ltd. (Client : Fidelity Investments)Senior Executive at CBRE South Asia Pvt Ltd. (Client : Fidelity Investments)
Bradley MathewBradley Mathew
Clerk 1 at Dallas County Sheriff DepartmentClerk 1 at Dallas County Sheriff Department