Summary
Overview
Work History
Education
Timeline
Generic

Shizay Goins

Houston,TX

Summary

.

Overview

6
6
years of professional experience

Work History

Safety Attendant

Onpoint Industrial Services
01.2024 - Current
  • Reduced accident rates by implementing effective safety protocols and procedures.
  • Kept record of entrants to confined space.
  • Established strong relationships with regulatory agencies to ensure up-to-date knowledge of industry standards and requirements.
  • Maintained safe working conditions by enforcing strict adherence to company policies and guidelines.

Patient Care Technician

Memorial Hermann
06.2023 - 01.2024
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.

Customer Service Representative

Teleperformance USA
03.2021 - 01.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Cashier Team Lead

Walmart
01.2020 - 03.2021
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.

Cashier

Whatabuger
03.2019 - 01.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Clear Creek High School
League City, TX
05.2021

Timeline

Safety Attendant

Onpoint Industrial Services
01.2024 - Current

Patient Care Technician

Memorial Hermann
06.2023 - 01.2024

Customer Service Representative

Teleperformance USA
03.2021 - 01.2023

Cashier Team Lead

Walmart
01.2020 - 03.2021

Cashier

Whatabuger
03.2019 - 01.2020

Clear Creek High School

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