Shizay Goins
Houston,TX
Summary
.
Overview
6
6
years of professional experience
Work History
Safety Attendant
Onpoint Industrial Services
01.2024 - Current
- Reduced accident rates by implementing effective safety protocols and procedures.
- Kept record of entrants to confined space.
- Established strong relationships with regulatory agencies to ensure up-to-date knowledge of industry standards and requirements.
- Maintained safe working conditions by enforcing strict adherence to company policies and guidelines.
Patient Care Technician
Memorial Hermann
06.2023 - 01.2024
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
Customer Service Representative
Teleperformance USA
03.2021 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cashier Team Lead
Walmart
01.2020 - 03.2021
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Cashier
Whatabuger
03.2019 - 01.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Clear Creek High School
League City, TX05.2021
Timeline
Safety Attendant
Onpoint Industrial Services
01.2024 - Current
Patient Care Technician
Memorial Hermann
06.2023 - 01.2024
Customer Service Representative
Teleperformance USA
03.2021 - 01.2023
Cashier Team Lead
Walmart
01.2020 - 03.2021
Cashier
Whatabuger
03.2019 - 01.2020
Clear Creek High School