Stephanie Secrest
Healthcare Professional
Richfield,NC
Summary
Results-driven professional with a diverse background in small business ownership, office administration, and professional hair styling. Expertise in managing end-to-end business operations, including scheduling, inventory management, and delivering exceptional customer support while effectively resolving conflicts. Recognized for strong communication skills and a commitment to creating organized, welcoming environments that drive business growth and enhance client satisfaction. Proven ability to adapt to dynamic environments and implement strategies that optimize operational efficiency.
Overview
29
29
years of professional experience
Work History
Safety Attendant
Rowan Regional Medical Center
10.2025 - Current
- Improved communication between medical staff and patients by effectively reporting observations and concerns.
- Utilized effective de-escalation techniques when encountering agitated or distressed patients, prioritizing safety for all involved parties.
- Enhanced patient safety by conducting comprehensive room checks and maintaining a clean environment.
- Assisted nursing staff with non-clinical tasks, enabling them to focus on direct patient care and improving efficiency.
- Promoted patient autonomy by encouraging self-care activities within safe boundaries, fostering independence.
- Demonstrated adaptability by working with diverse populations, including patients with varying cognitive abilities, physical limitations, or cultural backgrounds.
- Facilitated efficient discharges by preparing rooms for cleaning and assisting patients with gathering belongings as needed.
- Supported family members during their loved ones'' hospitalization, providing information on visitation guidelines and answering general questions about the facility''s policies.
- Increased patient satisfaction by offering compassionate care and addressing individual needs in a timely manner.
- Participated in regular training sessions, staying current on best practices for patient safety attendants'' roles and responsibilities.
- Contributed to the prevention of hospital-acquired infections through diligent hand hygiene practices and use of personal protective equipment.
- Reduced risk of falls by assisting patients with mobility and providing appropriate support during transfers.
- Maintained detailed documentation of patient interactions, ensuring accurate records for continuity of care purposes.
- Monitored patient progress and reported changes to healthcare professionals.
- Supported patients and family members, actively listening to concerns and offering compassionate care.
Owner
Lincoln Logistics LLC
06.2023 - Current
- Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong customer relationships through excellent communication and attentive service.
Customer Support
Unbanked Inc.
04.2021 - 05.2023
- Delivered high-quality customer support by efficiently managing multiple priorities while maintaining a positive attitude under pressure situations.
- Increased client retention by providing exceptional customer support and addressing technical concerns promptly.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Provided exceptional customer support with professional demeanor, empathy, and active listening skills.
- Provided exceptional customer support, addressing inquiries promptly and professionally.
- Delivered exceptional customer support through clear communication, active listening skills, empathy when addressing concerns.
Stay at home mom
12.2015 - 04.2021
Hairdresser
Self Employed
09.2006 - 12.2015
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Developed strong rapport with clients through excellent communication skills, resulting in referrals and positive reviews.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Increased repeat clientele through exceptional customer service and attention to detail in hair styling techniques.
- Maintained a clean and organized workstation, ensuring a comfortable and professional environment for clients.
- Promoted a safe work environment by adhering strictly to sanitation guidelines set forth by state regulations and salon policies.
- Processed payments, entering sales in register for prompt customer service.
- Attended industry seminars and workshops to stay current on the latest trends and techniques in hairstyling.
- Improved client retention rates by establishing trust through thorough consultations before performing any hair treatments or services.
- Managed appointment scheduling efficiently, maximizing daily bookings while minimizing wait times for clients.
- Demonstrated versatility in hairstyling by mastering various techniques for different hair types and textures.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
Hairdresser
Euro South
09.2004 - 09.2006
- Assisted hairdressers with cutting, coloring, and styling hair to maintain salon workflow efficiency.
- Assisted hair stylists with colorwork by applying base colors and toners.
- Answered telephone calls to provide information and schedule new appointments.
- Offered exceptional service and support to walk-in and scheduled customers.
- Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
- Consulted with clients on current trends and offered advice on flattering cuts and styles.
- Studied advanced techniques to develop proficiency and better serve customers.
- Helped customers select styles for special events such as prom and formal dances.
- Sterilized cutting equipment and refilled hair product bottles to assist hair stylists during busy periods.
Sales Associate
Dillards
01.2002 - 01.2003
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Receptionist, Sales & Manager
Gold's Gym
01.2000 - 01.2002
- Resolved customer complaints effectively, resulting in increased customer loyalty and repeat business.
- Conducted regular equipment maintenance checks, addressing issues promptly to minimize downtime during busy periods.
- Reduced employee turnover by fostering a positive work environment and providing ongoing support to staff members.
- Implemented health and safety protocols, maintaining a clean and safe environment for both customers and employees.
- Demonstrated strong leadership skills under high-pressure situations by remaining calm and effectively delegating tasks to team members.
- Assisted upper management in developing strategies for improving overall store performance during morning shifts.
- Ensured accurate cash handling procedures were followed by all employees, safeguarding against potential losses due to errors or theft.
Waitress & Hostess
Villa Roma
01.1997 - 01.2000
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Used cash registers and credit card machines to cash out customers.
Office Administrative Assistant
Mantissa Corporation
06.1997 - 08.1998
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
Education
Barber License - Master Barber
Hair Styling Institute
Charlotte, NC 05.2001 -
Diploma - undefined
Forestview High School
Gastonia, NC06.2000
Skills
- Skilled in client relations
- Strong comprehension skills
- Self-motivated
Timeline
Safety Attendant
Rowan Regional Medical Center
10.2025 - Current
Owner
Lincoln Logistics LLC
06.2023 - Current
Customer Support
Unbanked Inc.
04.2021 - 05.2023
Stay at home mom
12.2015 - 04.2021
Hairdresser
Self Employed
09.2006 - 12.2015
Hairdresser
Euro South
09.2004 - 09.2006
Sales Associate
Dillards
01.2002 - 01.2003
Barber License - Master Barber
Hair Styling Institute
05.2001 -
Receptionist, Sales & Manager
Gold's Gym
01.2000 - 01.2002
Office Administrative Assistant
Mantissa Corporation
06.1997 - 08.1998
Waitress & Hostess
Villa Roma
01.1997 - 01.2000
Diploma - undefined
Forestview High School