Shizuka (Sue) Plant

Above and Beyond / Demonstrated excellence in incident management and stakeholder communication through:

Incident Response & Resolution:

• Rapid rapport building with diverse reporting parties
• Strategic situation assessment and caller profiling
• Efficient utilization of digital tools for information gathering
• Empathetic support ensuring driver's safe return to operations
  

Documentation & Communication:

• Precise incident documentation with key terminology
• Clear, concise reporting for stakeholder comprehension
• Effective bridging of linguistic and cultural gaps
  

Process Improvement:

• Identified and proposed operational efficiencies
• Contributed to cost reduction initiatives
• Streamlined information flow between departments
• Enhanced standard operating procedures

• Assisted in reducing product damage by properly handling and storing materials.
• Maintained clean, orderly work environment free of hazards.

Aviation Operations Leadership & Coordination:

Flight Operations Management:

• Synchronized operations between Global Control, Crew Scheduling, maintenance teams, and local authorities
• Managed confidential documentation
  

Team Leadership & Cargo Operations:

• Supervised loading teams of 8-17 personnel per flight
• Optimized freight placement for maximum payload efficiency
• Maintained strict safety protocols during time-critical operations

Performance Analysis & Compliance:

• Conducted monthly performance analytics (ground time, delays, payload, staffing)
• Prepared for and managed FAA and internal audits
  

This experience demonstrates expertise in:

• Multi-stakeholder coordination
• Time-critical decision making
• Safety and compliance adherence
• Team leadership
• Performance optimization