Shkeena Coffie
Orlando,FL
Summary
Dynamic Veterans Service Representative with a proven track record at the VA Medical Center, adept at enhancing customer communication and critical thinking. Successfully facilitated claims processing and developed training materials, improving team knowledge. Recognized for exceptional service delivery, fostering strong relationships with veterans and ensuring compliance with regulations.
Overview
30
30
years of professional experience
Work History
Veterans Service Representative
VA Medical Center
Orlando, FL
05.2022 - 06.2025
- Advised veterans on benefits eligibility, ensuring accurate information and compliance with regulations.
- Facilitated claims processing by coordinating with various departments and external agencies.
- Developed training materials to enhance team knowledge of veterans' services and processes.
- Conducted outreach programs to educate veterans about available resources and support services.
Assistant Manager
Krystal's Restaurant
Fern Park,FL
04.2020 - 03.2022
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
Assistant Manager
Big Lots #524
Orlando, FL
07.2016 - 04.2020
- Led team in developing and implementing operational strategies to enhance service delivery.
- Managed staff schedules, ensuring optimal coverage and efficient workflow.
- Coordinated training programs for employees, fostering skill development and career growth.
- Analyzed performance metrics to identify areas for improvement in operations.
Event Specialist
Sam's Club
Orlando, FL
07.2006 - 06.2010
- Coordinated logistics for diverse events, ensuring seamless execution and client satisfaction.
- Developed and maintained relationships with vendors, negotiating contracts to optimize event resources.
- Implemented event planning processes, enhancing efficiency.
Production Worker
Invacare Corporation
Lake Mary, FL
05.2002 - 06.2006
- Operated machinery to ensure efficient production flow and product quality.
- Collaborated with team members to streamline assembly processes and reduce downtime.
- Conducted routine inspections of equipment to maintain optimal performance levels.
Guest Service Team Leader
Wyndham Resorts
Orlando, FL
08.1998 - 04.2002
- Led guest service operations, ensuring high-quality customer experiences and satisfaction.
- Resolved guest complaints promptly, maintaining positive relationships and loyalty.
Phone Agent
Total Marketing Concepts
Longwood, FL
03.1995 - 07.1998
- Delivered exceptional customer service through active listening and effective communication skills.
- Resolved customer inquiries and issues efficiently, ensuring high levels of satisfaction.
- Assisted in training new team members
Education
High School Diploma -
Lyman High School
Longwood, FLSkills
- Customer and Personal Service
- Critical Thinking
- Time Management
- Customer Communication
Timeline
Veterans Service Representative
VA Medical Center
05.2022 - 06.2025
Assistant Manager
Krystal's Restaurant
04.2020 - 03.2022
Assistant Manager
Big Lots #524
07.2016 - 04.2020
Event Specialist
Sam's Club
07.2006 - 06.2010
Production Worker
Invacare Corporation
05.2002 - 06.2006
Guest Service Team Leader
Wyndham Resorts
08.1998 - 04.2002
Phone Agent
Total Marketing Concepts
03.1995 - 07.1998
High School Diploma -
Lyman High School