Shkendije Dreshaj
Yorktown Heights,NY
Overview
1
1
year of professional experience
Work History
Waitress
Zuppa Restaurant And Lounge
03.2023 - Current
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Assist 20-40 customers per hour select menu items with detailed information about portions, ingredients, and potential allergens.
- Process guest payments, ran credit card transactions, and calculated change.
Waitress
Zero Otto Nove
09.2022 - 02.2023
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Bussed and reset tables to keep dining room and work areas clean.
- Recorded 50+ guest orders orders daily and entered into a computer system for timely fulfillment.
Education
Bachelor of Science - Marketing
Manhattan College
The Bronx, NY05.2024
Skills
- Microsoft Word
- Excel
- Social Media: Instagram, Facebook, Twitter
- Fluent in English & Albanian
- Public Speaking
- Marketing Research
Timeline
Waitress
Zuppa Restaurant And Lounge
03.2023 - Current
Waitress
Zero Otto Nove
09.2022 - 02.2023
Bachelor of Science - Marketing
Manhattan College
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