Summary
Work History
Education
Skills
Timeline
Generic

Sh’Kerin Townsend

Crystal Springs,MS

Summary

Dynamic Certified Medical Assistant with extensive experience, skilled in medication administration and patient care. Proven ability to enhance clinic efficiency through meticulous clinical documentation and effective patient scheduling. Committed to maintaining HIPAA compliance while delivering compassionate support, ensuring optimal patient outcomes and satisfaction.

Work History

Certified Medical Assistant/ Phlebotomy Technician

UMMC/ OBGYN
  • Facilitated patient intake and documented medical histories to maintain accurate records.
  • Facilitated physician examinations to optimize patient care and streamline workflow efficiency.
  • Executed administration of vaccinations and medications under supervision, ensuring adherence to safety protocols.
  • Executed routine laboratory tests to uphold stringent quality standards.
  • Facilitated patient education on treatment plans and preventive care measures.
  • Facilitated collaboration with healthcare team to enhance operational efficiency.
  • Facilitated training sessions for new staff on office procedures and best practices to enhance operational efficiency.
  • Streamlined sanitization, restocking, and organization of exam rooms and medical equipment.
  • Assisted patients in navigating to exam rooms. Addressed inquiries from patients regarding procedures. Prepared examination areas for physician assessments.
  • Facilitated prescription and refill submissions by calling and faxing pharmacies.
  • Delivered compassionate patient care by addressing concerns and fostering a positive experience.
  • Supported physicians in executing various procedures, ensuring patient comfort and procedural accuracy.
  • Compiled and recorded patient medical data, including blood pressure and weight measurements.
  • Streamlined patient flow by organizing schedules and efficiently preparing examination rooms.
  • Facilitated routine checks and diagnostic testing through specimen collection and processing.
  • Executed preliminary patient evaluations, assessing weight, temperature, and blood pressure.
  • Streamlined clinic operations by meticulously documenting patient information and updating electronic health records.
  • Educated patients on medication protocols, procedural guidelines, and care plan instructions.
  • Facilitated clear and effective communication with patients to verify information and ascertain purpose of visit.
  • Administered medications to effectively alleviate patient symptoms.
  • Collaborated with healthcare professionals to facilitate patient referrals and ensure seamless transitions in care.
  • Enhanced patient safety by rigorously adhering to infection control protocols and ensuring a sterile environment.

Certified Medical Assistant

Copiah County Medical Center
  • Assisted healthcare professionals with patient examinations and routine procedures.
  • Maintained accurate patient records using electronic health record systems.
  • Administered medications and vaccinations under supervision of physician.
  • Educated patients on treatment plans and preventive care measures.
  • Monitored vital signs and reported changes to medical staff promptly.
  • Implemented infection control protocols to enhance patient safety standards.
  • Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
  • Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
  • Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
  • Completed EKGs and other tests based on patient presentation in office.
  • Prepared lab specimens for diagnostic evaluation.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
  • Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
  • Taught patients about medications, procedures, and care plan instructions.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Prepared and administered medications to alleviate patient symptoms.
  • Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
  • Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.

Certified Medical Assistant (Travel)

Prime Time Healthcare
  • Assisted healthcare providers in patient examinations and procedures.
  • Managed patient records and ensured compliance with HIPAA regulations.
  • Administered medications and monitored patient vital signs accurately.
  • Coordinated appointments and follow-up care for patients efficiently.
  • Directed patients to examining rooms and coordinated transportation assistance as necessary.
  • Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
  • Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
  • Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
  • Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.

Certified Phlebotomy Technician

Pacer Staffing Travel Agency
  • Collected blood samples using proper techniques and equipment to ensure patient safety.
  • Maintained accurate records of patient interactions and sample collections for compliance and quality assurance.
  • Assisted in training new staff on phlebotomy procedures and safety protocols to enhance team performance.
  • Collaborated with healthcare professionals to coordinate patient schedules and optimize workflow efficiency.
  • Ensured cleanliness and organization of work areas, adhering to infection control standards at all times.
  • Utilized electronic health record systems for documentation and tracking of samples, improving data accuracy.
  • Provided exceptional patient care by addressing concerns, ensuring comfort during procedures, and maintaining confidentiality.
  • Participated in regular training sessions to stay updated on best practices in phlebotomy techniques and regulations.
  • Maintained sterile environments for safe and effective sample collection, reducing contamination risks.
  • Consistently followed hospital protocol for proper disposal of biohazardous waste materials, ensuring safety compliance.
  • Enhanced patient comfort by maintaining a calm and professional demeanor during blood draw procedures.
  • Implemented infection prevention measures while conducting venipunctures or capillary punctures on diverse populations.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
  • Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
  • Evaluated and determined the most appropriate venipuncture site to minimize patient discomfort during blood collection procedures.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Organized daily work based on collection priority.
  • Upheld strict confidentiality standards to protect sensitive patient information in accordance with HIPAA regulations.
  • Reduced patient wait times with efficient scheduling and timely blood draws.
  • Enhanced overall lab productivity by maintaining an exceptional punctuality record and demonstrating a strong work ethic as a Certified Phlebotomy Technician.
  • Supported lab technicians by properly preparing specimens for analysis, expediting results processing times.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Packaged and shipped specimens to central lab daily.
  • Conducted venipuncture and other CT procedures.

Education

Certified Phlebotomy Technician -

CE Career Center

Certified Clinical Medical Assistant -

CE Career Center

High School Diploma -

Brookhaven High School
05.2013

Skills

  • HIPAA compliance
  • Medical terminology
  • Specimens collection and processing
  • Patient scheduling
  • Medication administration
  • Clinical documentation
  • Patient care

Timeline

Certified Medical Assistant/ Phlebotomy Technician

UMMC/ OBGYN

Certified Medical Assistant

Copiah County Medical Center

Certified Medical Assistant (Travel)

Prime Time Healthcare

Certified Phlebotomy Technician

Pacer Staffing Travel Agency

Certified Phlebotomy Technician -

CE Career Center

Certified Clinical Medical Assistant -

CE Career Center

High School Diploma -

Brookhaven High School