Shloimy Goldberger
Brooklyn
Summary
Customer Success Manager with extensive experience at Klyne&co., specializing in client satisfaction and relationship management. Utilized critical thinking and project management expertise to improve service quality, leading to enhanced customer loyalty. Coordinated cross-functional teams to implement customized solutions, resulting in substantial growth opportunities for clients.
Overview
2
2
years of professional experience
Work History
Customer Success Manager
Klyne&co.
03.2025 - 06.2025
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Coordinated with internal teams to provide prompt support and address client needs efficiently.
- Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
- Conducted post-implementation follow-ups to solicit valuable feedback from customers, enabling further enhancements in service quality.
- Delivered exceptional user experiences by consistently exceeding customer expectations in problem-solving efforts.
Sound Setup Engineer
Shmiel Hersh Production
01.2024 - 06.2024
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Developed positive working relationships with stakeholders to effectively coordinate work activities.
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
Matza Bakery
Satmar Matzos
07.2023 - 12.2023
- Managed a team of lumber yard employees, ensuring proper training and adherence to safety protocols.
- Exceeded performance targets set forth by senior-level management by employing innovative strategies to drive business growth.
- Increased customer satisfaction through timely order fulfillment and effective communication.
- Maximized productivity levels by making use of advanced tools available within the industry.
- Streamlined order processing procedures, reducing errors and improving overall efficiency in the lumber yard.
- Addressed customer inquiries promptly, resolving issues effectively to maintain high levels of satisfaction.
Lumber Ward Manager
Express Lumber
09.2023 - 09.2023
- Managed a team of lumber yard employees, ensuring proper training and adherence to safety protocols.
- Exceeded performance targets set forth by senior-level management by employing innovative strategies to drive business growth.
- Increased customer satisfaction through timely order fulfillment and effective communication.
- Maximized productivity levels by making use of advanced tools available within the industry.
- Streamlined order processing procedures, reducing errors and improving overall efficiency in the lumber yard.
- Addressed customer inquiries promptly, resolving issues effectively to maintain high levels of satisfaction.
Education
Torah
Geltzaler Chabira
Jerusalem Israel 03.2025
Torah Sports
Kol Arya
Monroe, NY12.2023
Torah Sports
Bies Mier
Brooklyn, NY06.2023
Torah|english Language|math|grammar|reading|
Bobov 45
Brooklyn, NY06.2019
Skills
- Critical thinking
- Project management
- Project planning
- Data analysis
- Technical reporting
- Engineering documentation
- System troubleshooting
- Technical writing
- Process improvement
- Electrical systems
- Machine learning
- Data management
- Renewable energy
- Team collaboration
- Hardware troubleshooting
Languages
English
Limited Working
Hebrew
Elementary
Timeline
Customer Success Manager
Klyne&co.
03.2025 - 06.2025
Sound Setup Engineer
Shmiel Hersh Production
01.2024 - 06.2024
Lumber Ward Manager
Express Lumber
09.2023 - 09.2023
Matza Bakery
Satmar Matzos
07.2023 - 12.2023
Torah
Geltzaler Chabira
Torah Sports
Kol Arya
Torah Sports
Bies Mier
Torah|english Language|math|grammar|reading|
Bobov 45
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