Shlomo Braun
Brooklyn,NY
Summary
IT Support Engineer with over 4 years of experience in professional environments. Diligent, adaptable, and forward-thinking to meet dynamic needs of companies, teammates, customers, and projects.
Overview
6
6
years of professional experience
Work History
IT Support Engineer
Encore Support Services
05.2023 - 03.2024
- Provided Tier 2 IT support, troubleshooting hardware, software, and network issues for non-technical internal users.
- Managed user accounts, system permissions, and domain-joined computers for employees.
- Monitored systems, resolving tickets to maintain critical business workflow of employees.
- Utilized ticketing systems for support actions and requests.
- Implemented mobile device management policies on employee devices.
- Managed hardware inventory.
- Demonstrated quick learning and adaptability.
- Coordinated IT operations to support daily business needs.
Computer Consultant
Self Employed
04.2018 - Current
- Configured and assembled more than 30 custom desktop systems for both personal acquaintances and private business clientele.
- Proficient in various facets of PC systems and personal electronics.
- Offer ongoing technical support to clients, addressing inquiries and resolving issues promptly and comprehensively.
Computer Technician
TheComputerStore
10.2021 - 12.2022
- Diagnosing and troubleshooting technical issues
- Conducting system upgrades
- Installing applications
- Configuring hardware
- Performing hardware diagnostics
- Repairing equipment
- Demonstrating sales expertise
- Delivering exceptional customer service
Education
Computer And Information Sciences
City University of New York
New York, NYSkills
- Ticket management
- Employee Computer Support
- Teamwork and Collaboration
- Hardware diagnostics
- Network Troubleshooting
- Hardware and Software Repair
- User Support
- Network Architecture
- Microsoft Windows and Office
- Mobile Device Management
- Domain joined systems
Timeline
IT Support Engineer
Encore Support Services
05.2023 - 03.2024
Computer Technician
TheComputerStore
10.2021 - 12.2022
Computer Consultant
Self Employed
04.2018 - Current
Computer And Information Sciences
City University of New York
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