Sam Braun
Lakewood,NJ
Summary
IT Manager / IT Technical Support Analyst II with 6+ years of experience. Diligent and adaptable, I excel in meeting client needs, resolving technical issues, and delivering exceptional customer service. Skilled in troubleshooting complex problems and communicating technical concepts effectively to non-technical individuals.
Overview
5
5
years of professional experience
Work History
IT Technical Support Analyst II
Systech MSP
New York, NY
03.2024 - 09.2024
- Managed a high volume of tickets in the helpdesk system for over 30 clients daily, consistently meeting or exceeding response time targets.
- Coordinated IT operations between vendors and clients.
- Managed user accounts, system permissions, and domain-joined computers for clients.
- Provided Tier 2 IT support, troubleshooting hardware, software, and network issues for over 30 clients daily.
- Implemented mobile device management policies on client devices.
- Developed custom IT solutions to address specific business needs.
- Trained new team members
IT Support Engineer
Oorah
Lakewood, NJ
01.2025 - Current
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Used ticketing systems to manage and process support actions and requests.
IT Manager
Encore Support Services / Chorus Support
Brooklyn, NY
05.2023 - 03.2024
- Provided Tier 2 IT support, troubleshooting hardware, software, and network issues for non-technical internal users.
- Managed user accounts, system permissions, and domain-joined computers for employees.
- Implemented mobile device management policies on employee devices.
- Managed hardware inventory.
- Demonstrated quick learning and adaptability.
- Coordinated IT operations to support daily business needs.
Store / IT Manager
The Computer Store
Brooklyn, NY
09.2021 - 01.2023
- Diagnosing and troubleshooting technical issues
- Conducting system upgrades
- Installing applications
- Configuring hardware
- Performing hardware diagnostics
- Demonstrating sales expertise
- Delivering exceptional customer service
- Managed tech store operations and Helpdesk counter
Education
Computer and Information Sciences
City University of New York
Brooklyn, NYSkills
- Ticket management
- Employee Computer Support
- Teamwork and Collaboration
- Hardware diagnostics
- Network Troubleshooting
- Hardware and Software Repair
- User Support
- Network Architecture
- Microsoft Enture
- Mobile Device Management
- Domain joined systems
Timeline
IT Support Engineer
Oorah
01.2025 - Current
IT Technical Support Analyst II
Systech MSP
03.2024 - 09.2024
IT Manager
Encore Support Services / Chorus Support
05.2023 - 03.2024
Store / IT Manager
The Computer Store
09.2021 - 01.2023
Computer and Information Sciences
City University of New York
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