Shmaia Stevenson
Property Manager
Philadelphia,PA
Summary
Extremely competent, well-organized professional individual with a consistent track record of surpassing standards and goals. Motivator, detailed problem-solver who takes pride in meticulous work. Continually strives to expand professional knowledge and responsibilities Excellent leadership, scheduling, interpersonal, oral and communication skills. Establish report and confidence while building strong and lasting relationship with a diverse group of individuals. Exhibits exceptional planning, prioritizing, and goal-setting skills to achieve optimal customer outcome. Ability Core Qualifications Results- oriented Operational Management Quick learner Client- focused Excellent team- builder Training and development Customer service Reports generation and analysis Microsoft Word, Excel, Power Point Computer- Savvy
Overview
10
10
years of professional experience
14
14
years of post-secondary education
Work History
Property Manager
Philadelphia Housing Authority
06.2020 - 02.2023
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Verified income, assets, and expenses, and completed file tracking sheet for each PHA applicant/ LITCH.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Followed up on delinquent tenants and coordinated collection procedures.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Completed annual rent calculations using housing database software.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Administered operations to handle needs of more than 300 tenants across 340 property units.
Owner Serv. Administrative Asst. / Training Coord.
Philadelphia Housing Authority
01.2019 - 06.2020
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Created presentations to inform, motivate and persuade internal and external audiences.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Gathered documents, data and formulated analytics to prepare issues for discussion and reports for review.
- Prepared presentations, materials and documentation for use executives in meetings and engagements.
- Scheduled appointments and handled calenders for senior leadership.
- Implemented updated policies and practices for organization and monitored effect.
- Transcribed phone messages and relayed to appropriate personnel.
- Facilitated training and onboarding for incoming office staff.
- Created online training program for HCV Landlord Training / U.S. Military deployment task to be used during video training conferences.
- Monitored training reports within learning management system for respective roles to promote initial and annual training completion.
- Provided assistance for delivery of training courses by scheduling virtual meeting rooms and managing team calendars.
- Created reports and provided administrative support of training systems and databases such as Oracle, and SharePoint.
- Planned and deployed training programs for HCV Landlords/ Military war procedures and activities.
- Developed and implemented updating training programs for several employees.
- Wrote training manuals for U.S. Soldiers in NCO positions according to strict company guidelines and Military protocols.
- Developed lesson plans, instructional materials and written practice tests for Driving and Communication training courses.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Professional Medical Receptionist
Professional Gastroenterology Associates
03.2018 - 01.2019
- Greet all incoming patients/guest in a cordial, friendly, and prompt manner.
- Generate reports and analyze information in the system.
- Check patients in, verify demographics, insurance and collect co-pays/ co- insurance and any outstanding bills.
- Check patients out/give referral info/lab and diagnostic orders as well as any follow up information.
- Obtain patient information from EMR Powerchart to forward emergency room consults to appropriate doctor on duty as well as schedule rapid access appointments for patients seen by the doctor on call.
- Utilize Navinet to verify insurance or obtain referrals and prior authorizations for procedures.
- Schedule appointments and upper endoscopy/colonoscopy procedures using All scripts Practice Management.
- Prep patients charts prior to visit and updating health maintenance information.
- Answer incoming phone calls and assisting patients with their questions and concerns while taking messages for the appropriate physician.
- Scan medical records and any documents, refill medications, complete and update full history and physical information into the system (Allscripts Clinical Module).
- Communicate effectively when receiving clinical messages from physicians to patients while complying with HIPPA policies.
- Set up lunches with pharmacy reps or potential business partners.
- Close out and complete end of day finance slips.
Front End Supervisor
Home Depot
12.2014 - 11.2017
- Managed team of professionals.
- Maintain up-to-date knowledge of store policies; regarding: payments, returns, and exchanges.
- Prevented store losses using awareness, attention-to-detail, and integrity.
- Train new employees quarterly.
- Achieved high sales percentage; with consultative value-focused customer service approach.
- Developed incentive performance plans; which motivated staff and resulted in an increase in sales.
Automated Logistical Support Sergeant
United States Armed Forces
1 2011 - 11.2014
- Reviewed new customer order request.
- Manually enter data into a centralized database.
- Conducted qualitative and quantitative analysis of logistics operations; using stimulation models in other tools.
- Coordinated returns between origin and interim transportation departments.
- Monitored shipments; guaranteeing on-time delivery.
- Synthesized project findings into actionable recommendations; with demonstrative effects on business performance.
Property Manager
Shift Capital LLC
02.2023 - Current
- Collected and maintained careful records of rental payments and payment dates.
- Kept properties in compliance with local, state, and federal regulations.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Coordinated appointments to show marketed properties.
- Completed annual rent calculations using housing database software.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Communicated effectively with owners, residents, and on-site associates.
- Administered operations to handle needs of more than 700 tenants across 12 property units.
- Coordinated with legal counsel to resolve tenant disputes.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
- Collaborated with real estate agents and brokers to showcase properties effectively, attracting prospective tenants or buyers quickly.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
Education
No Degree - Liberal Arts
Delaware County Community College
Blue Bell, PA 05.2016 - Current
No Degree - Human Services
Montgomery County Community College
Blue Bell, PA 05.2012 - 06.2014
High School Diploma -
Norristown Area High School
Norristown, PA 08.2000 - 05.2004
Skills
Results- oriented
Operational Management
Quick learner
Client- focused
Excellent team- builder
Training and development
Reports generation and analysis
Microsoft Word, Excel, Power Point
Maintenance Scheduling
Vendor Management
Compliance Monitoring
Maintenance Coordination
Rent collection
Apartment Maintenance
Customer service-focused
Payment Collection
Property tours and inspections
Administrative Support
Leasing and sales
Knowledge of Pennsy real estate laws
Adaptable
Multi-family property management
Tenant and eviction laws
Legal knowledge
Property Inspections
Lease Renewals
Fair housing mandates
Valid PA driver's license
Marketing and Advertising
Software Utilization
Occupancy Management
Deposits Management
Vacancy Marketing
Violation Resolution
Work Planning
Multitasking
Affordable housing programs knowledge
Goal Setting
Customer Relations
Performance Assessment
Reliability
Local and State Laws
Multitasking Abilities
Professionalism
Tenant Eligibility Determination
Decision-Making
Monthly Fee and Payment Collection
Tenant relations
Time Management
Timeline
Property Manager
Shift Capital LLC
02.2023 - Current
Property Manager
Philadelphia Housing Authority
06.2020 - 02.2023
Owner Serv. Administrative Asst. / Training Coord.
Philadelphia Housing Authority
01.2019 - 06.2020
Professional Medical Receptionist
Professional Gastroenterology Associates
03.2018 - 01.2019
No Degree - Liberal Arts
Delaware County Community College
05.2016 - Current
Front End Supervisor
Home Depot
12.2014 - 11.2017
No Degree - Human Services
Montgomery County Community College
05.2012 - 06.2014
High School Diploma -
Norristown Area High School
08.2000 - 05.2004
Automated Logistical Support Sergeant
United States Armed Forces
1 2011 - 11.2014
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