Albert Swann
Consultant
Philadelphia,PA
Summary
Skilled Service Coordinator Supervisor with nineteen years of experience managing referrals, scheduling appointments and interacting with clients. Exceptional communication skills from initial contact to follow-up.
Overview
26
26
years of professional experience
2
2
years of post-secondary education
Work History
Service Coordinator Supervisor
Philadelphia Housing Authority
Philadelphia, PA
11.1996 - 04.2007
- Conducted community workshops to promote different programs and educate public on available services.
- Developed and created programs and monitored effectiveness against individual participant needs.
- Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
Mentor Supervisor
Juvenile Justice Center
Philadelphia, PA
05.1985 - 07.1994
- Set overall vision and provided team leadership.
- Evaluated employee performance and coached and trained to improve weak areas.
- Identified individual employee's unique work styles and adapted management methods.
Liason
Network Resource Center
PHILA, PA
04.1973 - 10.1975
- Networked with local organizations, leaders and consumers, resulting in establishment of new and lasting partnerships and relationships.
Founder/President 12th & Poplar Community CorporationInc
Volunteer Work
Philadelphia, Pennsylvania
07.1969 - 07.1973
- Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
Education
AA - Accounting/ Business Management
Peirce Junior College
Philadelphia, PA 09.1978 - 05.1980
Skills
Meeting facilitation
Client advocacy
Interviewing skills
Rapport and trust building
Individualized service plans
Client needs assessments
Decision-Making
Service monitoring and evaluation
Cultural Awareness
Problem Solving
Timeline
Service Coordinator Supervisor
Philadelphia Housing Authority
11.1996 - 04.2007
Mentor Supervisor
Juvenile Justice Center
05.1985 - 07.1994
AA - Accounting/ Business Management
Peirce Junior College
09.1978 - 05.1980
Liason
Network Resource Center
04.1973 - 10.1975
Founder/President 12th & Poplar Community CorporationInc
Volunteer Work
07.1969 - 07.1973