Summary
Overview
Work History
Education
Skills
References
Timeline
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MICHELLE FRERICH

Universal City,TX

Summary

Logistics and operations professional with experience in streamlining inventory processes and enhancing service delivery. Proven track record of increasing efficiency and customer satisfaction through effective workflow management. Strong organizational and communication skills facilitate team collaboration and problem resolution in dynamic environments.

Overview

23
23
years of professional experience

Work History

Customer Service & Tech Edge Service Coordinator

Patterson Dental Supply
San Antonio, TX
01.2017 - Current
  • Ensured exceptional service delivery through prompt and precise customer support.
  • Diagnosed parts requirements, generated purchase orders, and managed inventory effectively.
  • Handled dental office emergencies through timely communication via phone and email.
  • Scheduled service technicians throughout South Central Texas to address client needs.
  • Assessed issues within offices before dispatching technicians for immediate assistance.
  • Directed customers to suitable resources for resolving dental office challenges.
  • Maintained accurate tracking of inventory levels to uphold operational efficiency.

Dental Assistant & Front Office Coordinator

Dr. Wayne Farrimond
Schertz, TX
01.2003 - 01.2017
  • Supported doctor in procedures by providing high-level assistance and organizing necessary tools.
  • Instructed patients on dental care protocols, enhancing understanding of post-operative needs.
  • Administered patient records and appointment scheduling, ensuring accurate insurance documentation.
  • Oversaw inventory management for dental supplies to ensure availability and reduce costs.

Education

Registered Dental Assistant - Regestered Dental Assistant

University of Texas Health Science Center
San Antonio, TX
01.2004

Skills

  • Highly skilled in purchase order and inventory control and logistics across several platforms and verticals Monitoring scheduled maintenance and inventory control, maintaining records, procurement of inventory, stocking and reporting
  • Resource utilization
  • Record preparation
  • Needs assessment
  • Meeting facilitation
  • Customer expectation management
  • Ongoing client support

References

Jessica Brydon 724-302-5341 previous operational manager Patterson dental .

Malicia Kent Dental office manager 386-405-1158 previous co worker

Sonja Villarreal office manager Wayne Farrimond DDS. 220-823-5288

Heather Gailan 210-902-0417 previous co worker

Timeline

Customer Service & Tech Edge Service Coordinator

Patterson Dental Supply
01.2017 - Current

Dental Assistant & Front Office Coordinator

Dr. Wayne Farrimond
01.2003 - 01.2017

Registered Dental Assistant - Regestered Dental Assistant

University of Texas Health Science Center
MICHELLE FRERICH