Shmikia White
Houston,United States
Summary
Personable, friendly and solution-oriented professional service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
General Laborer
Stanely Black And Decker
Verona, MS
10.2023 - 05.2024
- Strictly adhered to guidelines while assembling products according to customers' specifications.
- Maintained clean and safe work environment consistently.
- Ensured any issues were promptly communicated to supervisors.
- Demonstrated the ability to promptly assemble all parts of the product.
- Conducted thorough inspections of all components.
Customer Service Representative
Teleperformance
Houston, MS
05.2022 - 11.2022
- Answered customer inquiries via phone, email, and chat.
- Developed strong relationships with customers by providing personalized assistance and support.
- Implemented innovative methods for streamlining the customer service process.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Canton High School Canton,ms
Canton, MS05-2015
Skills
- Problem-Solving
- Safety protocol
- Equipment Repair
- Hand tools operation
- Hand and power tools
- Customer Service
- Gathering information
- Verbal and written communication
- Answering questions
- Call Center Operations
- Customer Support
Timeline
General Laborer
Stanely Black And Decker
10.2023 - 05.2024
Customer Service Representative
Teleperformance
05.2022 - 11.2022
High School Diploma -
Canton High School Canton,ms
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