Shawn Hoff
Mason City,Iowa
Summary
I am a loyal and trustworthy employee who possesses a strong work ethic. I have over 10 years of experience in customer service and over 4 years of experience working with computers and data filing. I am looking for an opportunity to use my skills in a new setting. I believe I would be a great asset to your team.
Overview
12
12
years of professional experience
Work History
Family
Caregiver
05.2019 - 06.2024
- During my time as a caregiver for my mother, I perfected my abilities to adapt to every unforeseen situation, solve unexpected problems quickly and maintained a fluid schedule that often changed on short notice.
- Managed the household by completing the following tasks including cooking, cleaning, laundry, mowing, shoveling, running errands, scheduled appointments, paying bills, maintaining a budget, and formulating spreadsheets.
- Assisted with daily activities and provided companionship and emotional support to stimulate her mental health and cognitive function.
- Created a safe, secure, and healthy environment by installing and using safety equipment, maintaining security precautions, and following a prescribed dietary plan.
- Prior to being my mother's caregiver at this time, I also cared for her from June 2023 until May 2015.
Department Head
Hobby Lobby
10.2015 - 05.2019
- Assisted customers with sales transactions, placing orders, completing refunds, and handling exchanges correctly and efficiently.
- Maintained organized inventory with accurate records through proper ordering, pricing, stocking, and auditing procedures.
- Interacted effectively with a diverse customer base, utilized de–escalation techniques, and employed problem solving and communication strategies to ensure customer satisfaction.
Client Transaction Technician
Manpower Staffing Agency
11.2012 - 01.2013
- I was temporarily hired by Principal Financial through Manpower Staffing Agency.
- Entered confidential information from new entrants, rollovers, and employee information change forms into data files.
- Collaborated effectively with multiple departments to obtain missing information and/or to clarify data.
Digital Asset Administrator
Adecco Staffing Agency
04.2012 - 06.2012
- Prepared digital files of books and magazines for archiving using design software after which were imported into a digital asset management system.
- By working on multiple assignments at once, I was able to complete the archiving project 2 weeks ahead of time.
- I revamped the instruction manual on the process of archiving digital assets.
- I reviewed and corrected inaccuracies in the imported files.
Education
Bachelor of Arts - Graphic Design
University of Northern Iowa
Cedar Falls, Iowa12.2008
Master of Arts - Computer Networking And Graphic Design
North Iowa Area Community College
Mason City, Iowa05.2005
Skills
- Excel Spreadsheets
- Data Entry
- Customer Service
- Non-disclosure of Information
- Mathematically Inclined
- Money Handling
- Communication Skills
- Multi-tasking
- Attention to Detail
- Problem Solving
- Time Management
- Decision Making Aptitude
- Strong Work Ethic
Timeline
Family
Caregiver
05.2019 - 06.2024
Department Head
Hobby Lobby
10.2015 - 05.2019
Client Transaction Technician
Manpower Staffing Agency
11.2012 - 01.2013
Digital Asset Administrator
Adecco Staffing Agency
04.2012 - 06.2012
Bachelor of Arts - Graphic Design
University of Northern Iowa
Master of Arts - Computer Networking And Graphic Design
North Iowa Area Community College
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