Shnek Gaillard
Johns Island,SC
Summary
Dedicated Transplant Program Specialist offering experience in coordinating organ transplant process. Direct patient care and medical office experience. Successful in implementing process improvements and enhancing patient satisfaction. Recognized for reducing wait times, increasing patient satisfaction scores. Skilled in managing medical supply inventory, patient referrals, and medical records. Demonstrates excellent communication and organizational skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
Work History
LUNG TRANSPLANT PROGRAM SPECIALIST
MEDICAL UNIVERSITY OF SOUTH CAROLINA
01.2021 - Current
- Establish, coordinate, and perform all administrative duties required to support the lung transplant team.
- Develop and/or maintain effective and efficient communication with patients, interprofessional care delivery teams, medical centers, and other healthcare agencies.
- Schedule, cancel, re-schedule patient appointments and/or consults, entering no-show information.
- Gather and obtain medical information from patients and healthcare agencies; reviewing electronic health records, obtaining medical records, faxing, and verifying and updating demographics when contacted by patients' other healthcare agencies.
- Provides specialized and expert administrative patient support while working collaboratively in an interprofessional coordinated care delivery model.
- Performs quality data collection of accurate information including demographic, physician, insurance, employment, next of kin, emergency contacts and other miscellaneous information needed to complete patient's information.
- Operates as the liaison between patient and the Transplant Center's clinical staff in communicating relevant information by telephone and written correspondence.
LEAD PHLEBOTOMY TECHNICIAN IV
MEDICAL UNIVERSITY OF SOUTH CAROLINA
08.2004 - 01.2021
- Performs leadership duties such as organizing and monitoring work of subordinates, provide instructions, assists in orientation and training of new staff, students, and residents as assigned.
- Patient verification, call volume (answering phones), patient call back (messages, appointments).
- ICD 10 Coding, Billing (for labs services).
- Assume duties to guarantee smooth operations of phlebotomy inpatient and outpatient clinic setting and serve as a phlebotomy resource.
- Collect venous and capillary specimens from pediatric, adult, and geriatric patients by following established procedures including proper patient identification, using standard equipment to include vacutainer tubes and sleeves, tourniquets, syringes and butterfly needles in multiple inpatient and outpatient.
- Participates in peer interview processes.
- Prepare, process, labels and store patient specimens and samples according to departmental procedures using standard techniques and equipment, for subsequent analysis by Clinical Laboratory staff.
- Facilitates training and competencies, provides feedback and documentation in a timely manner.
NURSES AIDE
DISABILITIES BOARD OF CHARLESTON COUNTY
07.2002 - 02.2009
- Performs multi-skilled activities to support a decentralized patient-centered approach to patient care and achieve desired outcomes.
- Develops and maintains competencies as delegated by a registered nurse.
- Provides training, guidance, assistance, and supervision to persons with developmental disabilities residing within a community residence.
- Assist the MD with home visits; test blood glucose levels, perform wound care dressing changes, and obtain vital signs.
- Maintain a safe environment for the service recipient; prevent harm to service recipient, self, and others.
- Report any safety concerns to management in a timely manner.
- Perform or assist service with personal hygiene as needed.
- Personal care services that are assigned by a health professional may include observation, reporting and documentation of changes in the status of the person or in body functions.
- This may include reading and recording the persons temperature, pulse and respirations and other needed personal care services.
Education
BBA -
LIMESTONE COLLEGE
GAFFNEY, SCAssociate of Arts -
TRIDENT TECHNICAL COLLEGE
NORTH CHARLESTON, SC05.2024
CNA -
P.A.T.C.H CAREER INSTITUTE
NORTH CHARLESTON, SC03.2017
CERTIFICATE - Phlebotomy
TRIDENT TECHNICAL COLLEGE
NORTH CHARLESTON, SC05.2004
DIPLOMA -
JAMES ISLAND HIGH SCHOOL
CHARLESTON, SC05.1996
Skills
- Ability to lead others, excellent team player
- Ability to establish working relationships with diverse groups and individuals
- Knowledge of medical terminology
- Excellent organizational skills and detail oriented
- MS Word, MS Power Point, MS Excel, Internet
- Attention to detail and accuracy
- Customer service and patient satisfaction
- Interpersonal communication and collaboration
- Patient scheduling and coordination
- Scheduling proficiency
- Process Improvements
Accomplishments
- Supervised team of 20 staff members.
- Collaborated with physicians and nurses to develop patient education materials, resulting in an increase in patient understanding of the Lung Transplant evaluation process.
- Developed and implemented a new position as a runner within the out-patient laboratory. Resulting in a reduction in wait times and an increase in patient satisfaction scores in Phlebotomy department.
Timeline
LUNG TRANSPLANT PROGRAM SPECIALIST
MEDICAL UNIVERSITY OF SOUTH CAROLINA
01.2021 - Current
LEAD PHLEBOTOMY TECHNICIAN IV
MEDICAL UNIVERSITY OF SOUTH CAROLINA
08.2004 - 01.2021
NURSES AIDE
DISABILITIES BOARD OF CHARLESTON COUNTY
07.2002 - 02.2009
BBA -
LIMESTONE COLLEGE
Associate of Arts -
TRIDENT TECHNICAL COLLEGE
CNA -
P.A.T.C.H CAREER INSTITUTE
CERTIFICATE - Phlebotomy
TRIDENT TECHNICAL COLLEGE
DIPLOMA -
JAMES ISLAND HIGH SCHOOL
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