Shnida Dutervil
Miami,FL
Summary
Hardworking professional bringing proven direct support experience developed during healthcare career. Knowledgeable about paperwork procedures, mobility assistance and documentation requirements. Team-oriented and adaptable to changing needs.
Overview
6
6
years of professional experience
Work History
Patient Care Technician
Mount Sinai Medical Center Of Florida
Miami Beach, Florida
02.2023 - Current
- Collaborated with nurses and healthcare staff to support maternal recovery and newborn health.
- Assisted with infant care, including feeding, monitoring, and ensuring a safe environment.
- Supported mothers during postnatal care by providing education, comfort, and daily assistance.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Provided emotional support to patients and their families during difficult times.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Assisted with patient transfers from bed to wheelchair or stretcher as needed.
- Conducted safety rounds regularly to ensure safe environment for patients.
- Provided direct patient care and assistance to healthcare team members.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Helped create a safe environment by following infection control policies.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
- Explained treatment procedures to patients and their families.
Mental Health Technician
South Florida State Hospital
Pembroke Pines, Florida
03.2021 - 02.2023
- Assisted with daily living activities, treatment plans, and emotional support to promote well-being.
- Provided compassionate care and support to both elderly and young patients in a clinical hospital setting.
- Collaborated with multidisciplinary healthcare staff to ensure patient safety and quality care.
- Participated in weekly multidisciplinary team meetings to discuss patient progress and plan further interventions.
- Observed and documented changes in patient behavior and reported any significant changes to the clinical team.
- Collaborated with other healthcare professionals such as social workers, psychiatrists, counselors and nurses to coordinate quality care for each client.
- Assisted in the development of individualized treatment plans for patients.
- Provided crisis intervention and de-escalation techniques to help manage patient behavior.
- Implemented therapeutic techniques such as art therapy, recreational therapy or music therapy.
Customer Service Representative
Inktel Contact Center Solutions
Miami , FL
04.2019 - 06.2020
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered customer inquiries via phone, email, and chat.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
Patient Care Technician -
Hollywood Career Institute
Hollywood, FL06-2022
Phlebotomy -
Hollywood Career Institute
Hollywood, FL04-2021
High School Diploma -
Miami Central Senior High School
Miami , FL06-2020
Skills
- Patient monitoring
- Postnatal care
- Treatment planning
- Emotional support
- Quality assurance
- Crisis intervention
- Vital signs assessment
- Electronic health records
- First aid
- Infection control
- Effective communication
- Problem solving
- Team collaboration
- Customer service
- HIPAA compliance
Timeline
Patient Care Technician
Mount Sinai Medical Center Of Florida
02.2023 - Current
Mental Health Technician
South Florida State Hospital
03.2021 - 02.2023
Customer Service Representative
Inktel Contact Center Solutions
04.2019 - 06.2020
Patient Care Technician -
Hollywood Career Institute
Phlebotomy -
Hollywood Career Institute
High School Diploma -
Miami Central Senior High School
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