Shnita Gilliams
Altamonte Springs,FL
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Deli Clerk
Publix
10.2023 - Current
- Greets customers at counter to fulfill requests and answer questions.
- Maintains clean, trash-free workspaces to maximize productivity and safety.
- Prevents food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocks supplies and prepares additional ingredients during downtime for expected busy periods.
- Cleans and sanitizes dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Responds to telephone inquiries regarding available products and services and helps customers make appropriate choices.
GENERAL MANAGER
DUNKIN
07.2008 - 11.2023
- Oversaw day-to-day operations.
- Maintained budget and optimized expenses.
- Inventory assessment and data entry.
- Placed weekly product orders to ensure product availability.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Developed and implemented strategies to increase sales and profitability.
- Hired and trained new employees on proper protocols, health and safety regulations, and customer service standards.
Skills
- Leadership
- Communication
- Team building
- Organizational and time management skills
- Problem solving/conflict resolution
- Food Preparation
- Product Merchandising
- Cash Handling
- Customer Retention
Certification
SERVSAFE CERTIFIED
Timeline
Deli Clerk
Publix
10.2023 - Current
GENERAL MANAGER
DUNKIN
07.2008 - 11.2023
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