Shoaib Ali
Richmond Hill,United States
Summary
Dedicated, self-motivated professional seeking to utilize administrative, sales, and customer service experience. Skilled in active listening, establishing rapport with customers, and delivering superior service. Detail-oriented with ability to multitask and meet deadlines in a fast-paced environment. Ready and determined to resume career in the United States and take up a new challenge while being part of a team.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sortation Associate
Amazon
07.2023 - Current
- Supported warehouse operations with manual loading, unloading, and palletizing of packages.
- Moved pallets and packing material to designated vacant storage areas for operational safety.
- Maintained a safe work environment through proper handling of packages and equipment.
- Increased productivity by working collaboratively with team members to meet deadlines.
- Managed time effectively to prioritize tasks, maintain consistent productivity levels, and meet performance metrics.
- Completed required safety trainings and adhered to all company policies for optimal workplace safety.
Sortation Associate
Amazon
06.2021 - 04.2023
- Supported warehouse operations with manual loading, unloading, and palletizing of packages.
- Moved pallets and packing material to designated vacant storage areas for operational safety.
- Maintained a safe work environment through proper handling of packages and equipment.
- Increased productivity by working collaboratively with team members to meet deadlines.
Sales Associate
Kohl's
08.2019 - 07.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Retail Sales Representative
Vital Mobiles and Electronic Trading
01.2015 - 01.2018
- Exhibited the highest degree of professionalism while selling cell phones and cell phone accessories
- Created personal connections with customers, listened to their needs, and made product suggestions
- Worked in a team and provided clear communication with co-workers, management, and customers
- Demonstrated the ability to handle a fast-paced environment and perform well in a team environment
- Maintained store and ensured execution of established security, quality, and store operations policies
- Responded to customer complaints while maintaining a pleasant shopping experience for all customers.
Data Entry Specialist
Leopards Courier
01.2014 - 01.2015
- Demonstrated strong attention to detail while scanning incoming mail and distributing to couriers
- Analyzed delivery data and performed data entry into company software
- Worked in a team setting and coordinated work with clerical personnel and other staff
- Met performance expectations for productivity, quality, safety, and attendance
- Performed general clerical duties including data entry, scanning, filing, and photocopying.
Education
Associate Degree - Information and Computer Sciences
National College of Computer and Business Management
Punjab, Pakistan01.2012
Skills
- Time Management
- Customer Satisfaction
- Attention to Detail
- Communication
- Data Entry
- Multitasking
- Problem Solving
- Independent Worker
- Self-Directed
- Database Management
- Data Analyzing
- Package handling
Certification
Certificate of Training
CDL A
Timeline
Sortation Associate
Amazon
07.2023 - Current
Sortation Associate
Amazon
06.2021 - 04.2023
Sales Associate
Kohl's
08.2019 - 07.2021
Retail Sales Representative
Vital Mobiles and Electronic Trading
01.2015 - 01.2018
Data Entry Specialist
Leopards Courier
01.2014 - 01.2015
Associate Degree - Information and Computer Sciences
National College of Computer and Business Management