Rebecca (Becky) Shoe
Law Enforcement Manager
Lakewood,CO
Summary
Accomplished Manager focused on meeting customer expectations and achieving Bureau goals. Drives success by directing high-producing teams while developing lasting employee rapport. Dedicated to open, communicative culture where employees feel empowered to contribute to the Bureau's success.
Overview
29
29
years of professional experience
Work History
Supervisor/Manager
CBI InstaCheck Unit
06.2003 - Current
- Facilitated collaboration between team members on projects requiring cross-functional expertise for successful outcomes.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Championed continuous improvement efforts within the organization by promoting best practices for processes, tools, or technologies.
- Led major initiatives within the department that drove innovation or addressed critical business challenges.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Crime Data Specialist
CBI InstaCheck Unit
06.2000 - 06.2003
- · Processed basic firearm background checks for Federal Firearm Dealers
- · Helped to process new intent to appeal firearm denials from denied buyers which included typing up denial reasons (factors), graded other Crime Data Specialist's factors and mailed out to the denied buyers.
- · Helped to research dispositions when needed
- · Research Protection orders issued by the courts.
- · Updated criminal history dispositions as we received court cases
Travel Consultant
Westwood Travel Center
06.1995 - 06.2000
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Mentored junior consultants on best practices in the industry while fostering a collaborative work environment.
- Addressed unforeseen challenges during trips by coordinating alternative arrangements or providing support as needed.
- Built strong relationships with clients through exceptional communication and personalized service.
- Collaborated with team members to optimize travel recommendations and share industry knowledge.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Increased repeat business by providing outstanding customer service and addressing client concerns promptly.
Education
High School Diploma -
Green Mountain High School
Lakewood, CO 05.2001 -
Skills
Schedule development
Complex Problem-Solving
Team Collaboration
Relationship Building
Process Improvement
Operations Management
Staff Management
Strategic Planning
Timeline
Supervisor/Manager
CBI InstaCheck Unit
06.2003 - Current
High School Diploma -
Green Mountain High School
05.2001 -
Crime Data Specialist
CBI InstaCheck Unit
06.2000 - 06.2003
Travel Consultant
Westwood Travel Center
06.1995 - 06.2000