Shoko Grijalva
Tucson ,AZ
Summary
Dynamic HR Supervisor with a proven track record at HomeGoods Distribution Center, excelling in training and mentoring staff while implementing quality control measures that enhanced operational efficiency. Skilled in strategic planning and conflict resolution, I fostered teamwork and improved customer satisfaction through effective communication and problem-solving.
Overview
16
16
years of professional experience
Work History
HR Supervisor (Payroll and Benefit)
HomeGoods Distribution Center
02.2023 - Current
- Oversaw daily operations, ensuring efficiency and accuracy in order fulfillment processes.
- Trained and mentored staff on safety protocols and best practices for inventory management.
- Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Implemented process improvements that enhanced workflow and reduced operational delays.
- Coordinated team schedules to optimize productivity during peak distribution periods.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Operation Supervisor
HomeGoods Distribution Center
03.2022 - Current
- Led operational strategy to enhance distribution efficiency and streamline inventory management processes.
- Supervised daily warehouse activities, ensuring adherence to safety standards and operational protocols.
- Implemented process improvements that reduced order fulfillment time and improved accuracy in shipments.
- Coordinated cross-functional teams to optimize logistics operations and improve overall service levels.
- Mentored staff on best practices in warehouse management and performance optimization techniques.
- Analyzed workflow patterns, identifying bottlenecks and developing solutions to enhance productivity.
Operation Manager
GC Services Call Center
04.2010 - 03.2022
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Bachelor of Science - Retailing And Consumer Science
University of Arizona
Tucson, AZ12-2008
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Complex Problem-solving
- Strategic planning
- Staff discipline
- Conflict resolution
- Policy and procedure development
- Payroll processing
- Quality control
- Multitasking
- Computer skills
- Customer relations
Languages
Japanese
Native or Bilingual
Timeline
HR Supervisor (Payroll and Benefit)
HomeGoods Distribution Center
02.2023 - Current
Operation Supervisor
HomeGoods Distribution Center
03.2022 - Current
Operation Manager
GC Services Call Center
04.2010 - 03.2022
Bachelor of Science - Retailing And Consumer Science
University of Arizona