Shomequa Allen
Bridgeport
Summary
Dynamic and results-oriented professional with extensive experience in office management and patient care. Excelled at Connecticut Stone Supply by enhancing customer satisfaction through expert handling of inquiries and multitasking in a fast-paced environment. Skilled in professional phone etiquette and organization, demonstrating a proven track record of improving operational efficiency. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Residential Staff
Cooperation of public Management
Wilton
11.2024 - Current
- Transitional Behavioral Home
- Served as an advocate for client rights ensuring their voices are heard and respected.
- Assisted in the development of individualized life skills plans for clients.
- Assisted with daily living tasks such as dressing, grooming, bathing and meal preparation.
- Maintained a safe environment by monitoring behavior of clients while providing appropriate interventions when needed.
- Assisted clients with maintaining good personal hygiene.
- Helped clients get in and out of beds and wheelchairs.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Maintained detailed records of services performed on clients.
Receptionist
Connecticut Stone Supply
03.2021 - Current
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted with onboarding new clients and securing paperwork completion.
- Organized, maintained and updated information in computer databases.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
PCA
Allied Community Resources
Bridgeport
09.2021 - 10.2023
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking and bathing.
- Obtained patient vital signs and reported.
- Engaged children in activities that develop their physical coordination and fitness.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
Cafeteria Aide
Blackham School
01.2021 - 01.2023
- Prepared and disposed of food, using proper food labeling, handling and safety techniques.
- Maintained organized, clean cooking and serving space by sanitizing countertops, sweeping, mopping and breaking down soup, salad and hot bars.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Operated large-volume cooking equipment to serve over Number patrons per day.
PCA
Authentic Health Care LLC
Bridgeport
03.2020 - 08.2020
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Answered patient assistance calls, assessed needs, and offered qualified support.
Education
High School -
Central High School
Bridgeport, CT06.2012
Skills
- Professional phone etiquette
- Multitasking
- Office Management
- Organization
- Working in fast-paced office environment
- File Management
Certification
Transitional Support Specialist, 11/19/02, Helping individuals with daily tasks such as brushing teeth, showering, and preparing for their forever home.
Timeline
Residential Staff
Cooperation of public Management
11.2024 - Current
PCA
Allied Community Resources
09.2021 - 10.2023
Receptionist
Connecticut Stone Supply
03.2021 - Current
Cafeteria Aide
Blackham School
01.2021 - 01.2023
PCA
Authentic Health Care LLC
03.2020 - 08.2020
High School -
Central High School