Salesforce, Chili Piper, Outreach, HubSpot, Word, Excel, PowerPoint, Google Sheets, ZoomInfo, Gong, Magento,Asana, Slack, Cloudingo, Jira, Tableau
Shon Hatten
Los Angeles,CA
Work Preference
Summary
Experienced operations professional with 10+ years of system optimization processes, enhancing data accuracy, and driving revenue growth through strategic CRM administration and analytics. Skilled at translating operational data into actionable insights that streamline cross-functional collaboration between sales, marketing, and finance teams.
Knowledgeable in systems management with proven ability to oversee IT infrastructure and streamline operations. Adept at implementing innovative solutions to improve system efficiency and reliability.
Overview
16
16
years of professional experience
Work History
Real Estate Operations Systems Manager
Berkshire Hathaway Home Services
10.2015 - Current
- Managed and optimized real estate CRM systems, serving as the primary point of contact for access, troubleshooting, and data management.
- Implemented new CRM scheduling integrations that increased team productivity and improved lead tracking.
- Created and maintained SOPs, user guides, and training programs to enhance system adoption and efficiency.
- Analyzed operational workflows to identify bottlenecks, driving continuous improvements across departments.
Revenue Operations Specialist / Team Leader
Modernizing Medicine / Klara
05.2022 - 03.2024
- Served as SME for the full RevOps tech stack (Salesforce, Outreach, HubSpot, Chili Piper, Asana, Cloudingo, Slack), ensuring seamless integration and data hygiene.
- Designed and maintained dashboards tracking sales productivity and pipeline performance; delivered insights that improved lead conversion efficiency by 25%.
- Partnered with sales, finance, and marketing to implement process improvements, reducing manual data entry and errors by 30%.
- Trained 50+ cross-functional users on CRM best practices, improving adoption and data accuracy across multiple teams.
- Remote
Sales Operations Specialist
Adobe Commerce (Magento)
05.2010 - 10.2017
- Supported cross-functional departments as sales operations lead, managing contracts, renewals, and backend processes in Salesforce and Magento Commerce.
- Developed automation workflows for order and payment processing, reducing cycle time and administrative workload.
- Created performance dashboards and conducted UAT testing to ensure seamless implementation of sales workflows.
Education
Bachelor of Science - Business Management
University of Phoenix
08-2021
Skills
- Revenue Operations
- CRM Administration (Salesforce, HubSpot)
- Data Analysis & Reporting
- Process Optimization
- Workflow Automation
- Cross-Functional Collaboration
- Training & Enablement
- Business Intelligence (Excel, Tableau)
- Change Management
- Salesforce
- HubSpot
- Outreach
- Chili Piper
- Asana
- Slack
- Cloudingo
- Jira
- Excel
- Tableau
- Google Suite
- ChatGPT
- Word
- PowerPoint
Accomplishments
Implemented a CRM scheduling integration system that improved lead response time and increased overall sales productivity across multiple departments.
Personal Information
Title: Revenue Operations Specialist
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Timeline
Revenue Operations Specialist / Team Leader
Modernizing Medicine / Klara
05.2022 - 03.2024
Real Estate Operations Systems Manager
Berkshire Hathaway Home Services
10.2015 - Current
Sales Operations Specialist
Adobe Commerce (Magento)
05.2010 - 10.2017
Bachelor of Science - Business Management
University of Phoenix