Shon Villasana
Ennis
Summary
Resourceful Troubleshooter known for high productivity and efficiently completing tasks. Possess specialized skills in problem identification, root cause analysis, and solution implementation. Excel in critical thinking, adaptability, and communication to navigate complex challenges effectively. Bring focused approach to teamwork and leadership, ensuring swift resolution of issues and maintenance of high-quality standards.
Overview
1
1
Language
17
17
years of professional experience
Work History
Troubleshooter
Oncor Electric Delivery
Farmers Branch
03.2017 - Current
- Identified root causes of technical issues and developed effective solutions.
- Provided remote support to customers experiencing technical difficulties promptly.
- Communicated clearly with customers regarding service interruptions and expected timelines.
- Coordinated with other departments to ensure timely resolutions for customer inquiries, improving overall customer satisfaction.
- Trained new employees on troubleshooting techniques and compliance with safety standards.
- Maintained positive working relationships with staff and management throughout operations.
- Informed customers clearly about service interruptions and timelines, ensuring transparency and managing expectations.
Electric Lineman
Oncor Electric
Farmers Branch
03.2009 - 03.2017
- Installed and maintained overhead and underground electrical distribution systems for reliable power supply.
- Conducted inspections of power lines, ensuring safety and reliability standards were met.
- Collaborated with team to troubleshoot electrical outages, restoring service quickly and effectively.
- Collaborated with team members to troubleshoot electrical outages and resolve issues efficiently.
- Operated heavy machinery safely for pole installations and line repairs.
- Trained junior linemen on equipment handling and safety procedures, fostering a culture of safety and competence.
- Assisted in training junior linemen on equipment handling and adherence to safety procedures.
- Maintained accurate logs of completed work and materials utilized for comprehensive record-keeping.
Education
GED -
Western Texas Collage
Snyder, TX04-1993
Skills
- Equipment diagnostics and troubleshooting
- Technical documentation and compliance
- Client communication and relationship management
- Problem solving and leadership
- Coaching and mentoring
- On-the-job training
- Emergency response training
- Equipment maintenance
Languages
Spanish
Limited
Timeline
Troubleshooter
Oncor Electric Delivery
03.2017 - Current
Electric Lineman
Oncor Electric
03.2009 - 03.2017
GED -
Western Texas Collage