Shona Farmer
Staffordsville,VA
Summary
Hardworking and dependable Certified Medical Coder with extensive experience in healthcare. Known for strong focus on team collaboration and achieving results.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Certified Professional Coder
Community Health Center of The Never River Valley
01.2022 - 06.2025
- Analyzed medical records, identified relevant information, and applied accurate ICD, CPT, and HCPCS code.
- Managed high-volume workloads effectively for a 12 provider facility by prioritizing tasks according to urgency and importance while maintaining strict attention to detail.
- Served as a reliable resource for both clinical teams and administrative staff by offering expert advice on proper code selection based on diagnosis or treatment specifics provided in the documentation received.
- Participated in ongoing professional development opportunities to stay current on changing coding requirements and advances in healthcare technology.
- Performed on-site coding audits for new providers after 90 day hire date to determine accuracy and compliance with coding guidelines.
Medical Office Coordinator
LewisGale Physicians
03.2015 - 12.2021
- Assisted in the recruitment and training of new staff members for 4 separate medical offices contributing to a knowledgeable and professional team.
- Coordinated referral processes smoothly, facilitating seamless transitions between primary care providers and specialists when needed.
- Proactively identified areas for improvement within the office workflow, implementing changes that led to increased productivity among staff members.
- Managed inventory levels effectively, ensuring adequate supplies were available for daily operations without excess waste or cost including injections for family practice, oncology, general surgery, and orthopedics.
- Entered procedure codes and diagnosis codes into medical billing software
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Medical Office Manager
Family Health Clinic, Inc
02.2014 - 02.2015
- Oversaw all regulatory compliance efforts, keeping practice in line with evolving healthcare laws.
- Developed and maintained comprehensive policy and procedures manual, ensuring all staff were informed of office protocols.
- Streamlined office operations for increased efficiency and productivity through effective staff training and delegation of tasks for 15 employees
- Optimized inventory management to ensure essential medical supplies were always available.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Medical Office Supervisor
Family Health Clinic, Inc
01.2002 - 01.2015
- Evaluated employee performance on an ongoing basis, providing constructive feedback for continuous improvement for 7 employees.
- Facilitated seamless collaboration between physicians, nurses, and administrative staff through effective communication channels.
- Monitored budget expenditures for the medical office, identifying cost-saving opportunities to optimize resources.
- Managed insurance referrals and procedure / medication authorizations
- Maintained patient records in compliance with HIPPA regulation
- Managed appointments, registrations and patient relations
Education
Associate of Applied Science - Medical Administrative Support
New River Community College
Dublin, VA05.2000
Skills
- Medical coding expertise with experience in family practice, behavioral health, and dental
- Strong communication
- Skilled at managing multiple tasks
- Keen eye for detail
- FQHC regulations and coding
- Auditing and quality assurance
- Team collaboration efficiency
- Knowledge of billing procedures
Certification
- CPC - Certified Professional Coder (AAPC)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Languages
English
Native or Bilingual
Software
EHR
Eclinical works (ECW)
Allscripts
Windows and Excel
Timeline
Certified Professional Coder
Community Health Center of The Never River Valley
01.2022 - 06.2025
Medical Office Coordinator
LewisGale Physicians
03.2015 - 12.2021
Medical Office Manager
Family Health Clinic, Inc
02.2014 - 02.2015
Medical Office Supervisor
Family Health Clinic, Inc
01.2002 - 01.2015
Associate of Applied Science - Medical Administrative Support
New River Community College
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