Shona Jose
Bridgeport,WV
Summary
- I've always been mechanically minded and very organized. With over 10 years of customer service skills and 8 years of on-site trade work, I can lead and teach as well as complete tasks efficiently on my own. I believe I would be an asset to the company and team by bringing mechanical skills and dedication to learning. I am willing and able to learn new skills as well as continue to progress with time. Looking for a new career path due to availability of nearby work with current job.
Overview
18
18
years of professional experience
Work History
Journeyman Electrician-
IBEW Local 596
Clarksburg, WV
06.2015 - Current
- Installed conduit systems, various lighting systems, and basic control systems.
- Performed rough-in, termination and underground work.
- Troubleshot issues and developed effective solutions.
- Kept work areas clean, neat and free of hazards.
- Traced and diagnosed electrical malfunctions using hand tools and test equipment.
- Led team of apprentice electricians in installing electrical systems and inspecting existing circuits.
- Followed established safety practices when using tools and equipment.
- Constructed and installed electrical wiring and electronic components and maintained equipment.
- Installed and maintained breaker panels for commercial and residential buildings.
- Examined and tested electrical systems to locate loose connections or other faults and make proactive repairs.
- Dug trenches and created holes to pull conduit and install supports.
- Assisted with new installation and upgrades of plant equipment.
- Built controllers and panels to complete system installations.
- Verified measurements and made accurate cuts to avoid wasting materials on job sites.
- Attended IBEW Women's Conference, Women' Build Nations conference and RENEW (Reach out and Engage Next-gen Electrical Workers)
AT&T CSR-
Aegis
Fairmont, WV
11.2005 - 11.2014
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
- Mentored new employees on procedures and policies to maximize team performance.
- Maintained daily reports and spreadsheets.
- Worked abroad in Bangalore, India for one month to train 23 new employees on the use of multiple systems; presented job aides and power points for company processes and business etiquette.
Education
Inside Wireman
IBEW JATC Apprenticeship Program
Clarksburg, WV10.2020
Basic Construction of Multiple Trades
Step-Up For Women Pre-Apprenticeship Program
Morgantown06.2015
Core Studies Completed
Fairmont State University
Fairmont, WV2003
Skills
- State Electrician's License
- International Electrician's License
- Blueprint Reading
- Electrical Safety
- Attention to Detail
- Conduit and Pipe Laying
- Hand and Power Tool Operation
- Layout Planning
- Business Management
- Electrical Wiring and Fixtures
- Worker Training
- Teamwork
- Leadership / Foreman Work
- Communication Skills
- OSHA Certified
- First Aid Certified
Additional Information
*Other experience includes:
- Volunteer work at Mon County Habitat for Humanity who offered me a job just as I was accepted into the IBEW apprenticeship.
- Former member of the WV Women Work Board
- Planned and Coordinated a fundraiser for the WV Women Work program, October 2018
Timeline
Journeyman Electrician-
IBEW Local 596
06.2015 - Current
AT&T CSR-
Aegis
11.2005 - 11.2014
Inside Wireman
IBEW JATC Apprenticeship Program
Basic Construction of Multiple Trades
Step-Up For Women Pre-Apprenticeship Program
Core Studies Completed
Fairmont State University
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