Shona Wilkerson

• Update and maintain membership contracts with Walmart
• Research through systems to obtain the information needed to complete processes
• Working through systems including OSCAR, CSW, AMISYS, POWER, Vista Plus, Workday, and CCI
• I have performed tasks adding new members, working through reports, and sorting through mail
• Ensure I am up to date on information needed to complete each contract accurately.

• Record patient vitals in a timely manner.
• Collected any label blood or specimens to take to the lab.
• Provide baths and assisting patients to the restroom.

Provide medical support

• to certified nurses.

• Work with doctors and nurses and provide technical support for patient care.
• Clean and stock rooms and carts with appropriate medical supplies and equipment. Change linen as necessary.
• Transport patients to other departments in the hospital.
• Help with resuscitation/CPR.
• Obtain and document a patient’s vital signs, as well as assist with placement of oxygen saturation, blood pressure monitoring and cardiac monitoring.
• Collect blood samples, tissue or other laboratory specimens, preparing them for testing.
• Assist with positioning patients, applying orthopedic dressing and splints.
• Measuring and fitting canes and crutches and teaching patients how to use them.
• Assisting with administrative duties such as patient transfers and discharges.
• Making sure that the correct documentation is filled out.

• Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
• Gather and verify all customers information
• Transfer calls to respective place as per callers request.
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• Answer patients' call signals
• Bathe, groom, shave, dress, and drape patients
• Collect specimens such as urine, feces, or specimens
• Observe patients' conditions, measuring and recording food and liquid intake and output and vital signs, and report changes to professional staff
• Data entry- Chart patients daily activity and vitals.

• Scheduled patient appointments with any of the 30 DRS.
• Making sure all information was in correctly.
• Using protocols for the different types of scheduling of the patient .

• Answer patients' call signals
• Bathe, groom, shave, dress, and drape patients
• Collect specimens such as urine, feces, or specimens
• Observe patients' conditions, measuring and recording food and liquid intake and output and vital signs, and report changes to professional staff
• Data entry- Chart patients daily activity and vitals.

• Assist in serving customers
• Strong knowledge of cashier responsibilities
• Ability to multi task
• Skills in time management and team.

• Customer service
• Strong knowledge of cashier responsibilities
• Restocking of products on shelves.

• Customer service
• Planning of products
• Service expert (void transactions for cashiers).