Shonacie Brown
Summary
- Dedicated and Dynamic professional having extensive experience in Collections, Sales and Customer support.
- Dynamic problem solver with first-rate skills in building relationships and resolving problems.
- Proactively identified solutions for customers experiencing credit issues.
- Skilled in MS Office suite, Document management, inbound/Outbound calls with excellent Organizational skills.
Overview
11
11
years of professional experience
Work History
Premier Banker
Truist Bank
Arlington, TX
06.2024 - Current
- Cultivated strong client relationships by providing personalized financial solutions and investment advice.
- Analyzed customer needs to recommend appropriate banking products and services, enhancing satisfaction and loyalty.
- Led team in cross-selling initiatives, increasing product penetration and improving overall branch performance.
- Mentored junior bankers on best practices for client engagement and financial planning strategies.
- Developed comprehensive financial plans tailored to individual client goals, ensuring alignment with long-term objectives.
- Streamlined account opening processes, reducing wait times and improving customer experience significantly.
- Conducted regular training sessions on compliance regulations, ensuring adherence to industry standards across the team.
- Collaborated with management to identify growth opportunities within the community, enhancing brand visibility and trust.
- Delivered onboarding training sessions for new Premier Bankers, sharing best practices and fostering a culture of excellence within the team.
- Worked closely with credit officers to process loan applications efficiently, resulting in quicker approvals for clients.
- Assisted high net-worth clients in managing their wealth portfolios for optimal returns.
- Streamlined banking processes to enhance efficiency and accuracy in transactions.
- Strengthened client retention by conducting periodic portfolio reviews and providing valuable insights on investment
Loan Advisor Auto Collections
Bridgecrest Financial
Irving, TX, USA
09.2022 - 03.2024
- Facilitated client interactions to ensure timely auto loan payments.
- Led back-end operations within mid-stage loss mitigation department, ensuring efficient workflow and compliance.
- Negotiated to collect balance in full
- Developed comprehensive financial plans tailored to individual client goals, ensuring alignment with long-term goals
Collections Manager
Mariner Finance
01.2020 - 09.2022
- Developed tailored financial solutions to meet diverse client needs.
- Conducted thorough assessments of clients' financial status and goals.
- Educated clients on various loan products and services available.
- Provided exceptional customer service to enhance client satisfaction and retention.
- Collaborated with team members to improve operational efficiency in client processing.
- Mentored junior staff on best practices for client engagement and financial advising.
- Analyzed market trends to identify opportunities for product development and enhancement.
- Extended and sustained relationships with customers to maintain and grow business.
- Educated customers on digital banking platforms, encouraging adoption of online services for convenience and efficiency benefits.
- Strengthened customer relationships through timely follow-ups and proactive communication.
- Developed strong rapport with clientele through active listening skills and empathetic understanding of their financial concerns.
- Worked with customers to procure updated financial information on continuous basis.
- Assisted in the management of risk by adhering to compliance policies and procedures when interacting with clients.
- Enhanced customer experience by addressing inquiries, resolving issues, and providing prompt assistance.
Collector
Teleperformance
Dallas, TX, USA
06.2018 - 09.2020
- Maintained high volume of calls to meet demands of busy group.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Monitored accounts for compliance with established payment plans and flagged those in violation.
- Identified and analyzed rejection patterns, partial denials, and denials from third parties to improve existing processes.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Collections Representative
Title Max Corporate Office
Carrollton, TX, USA
01.2015 - 06.2018
- Facilitated client interactions to ensure timely auto loan payments.
- Led back-end operations within mid-stage loss mitigation department, ensuring efficient workflow and compliance.
- Negotiated to collect balance in full
- Developed comprehensive financial plans tailored to individual client goals, ensuring alignment with long-term goals
Education
Associates - Business Administration, Business, Marketing and Communications
Navarro College
Corsicana, TXSkills
- Process improvement
- Team management
- Organization
- Project organization
- Customer service
Timeline
Premier Banker
Truist Bank
06.2024 - Current
Loan Advisor Auto Collections
Bridgecrest Financial
09.2022 - 03.2024
Collections Manager
Mariner Finance
01.2020 - 09.2022
Collector
Teleperformance
06.2018 - 09.2020
Collections Representative
Title Max Corporate Office
01.2015 - 06.2018
Associates - Business Administration, Business, Marketing and Communications
Navarro College