Shonda Lewis

• Manage front desk operations, ensuring excellent customer service and satisfaction.
• Coordinate and manage homeowner association (HOA) operations, including budgeting, financial management, and vendor management.
• Plan and organize community events and activities as a Lifestyle Coordinator, ensuring resident engagement and satisfaction.
• Ensure compliance with HOA rules and regulations, and handle homeowner inquiries and concerns.
• Collaborate with board members and homeowners to address community needs and maintain a high level of resident satisfaction.

• Assisted restaurant owners and managers with technical support for Yelp Guest Manager SaaS software, advertising , and Yelp pages.
• Provided guidance and troubleshooting assistance to ensure smooth integration with Toast, a restaurant management platform.
• Conducted training sessions to educate clients on the effective use of Yelp tools and features.
• Analyzed data and provided insights to help restaurants optimize their online presence and drive customer engagement.
• Developed and implemented strategies to increase customer retention and drive revenue growth through Yelp's platform.

• Led a team of specialists in providing personalized financial solutions to high-value clients.
• Developed and implemented training programs to enhance team performance and customer satisfaction.
• Collaborated with internal stakeholders to identify opportunities for process improvement and efficiency.
• Achieved and exceeded sales targets, contributing to the overall success of the team.
• Conducted quality assurance audits to ensure adherence to regulatory and internal standards.
• Analyzed data and provided recommendations for process improvements to enhance customer experience.
• Collaborated with teams to implement corrective actions and monitor their effectiveness

• Provided comprehensive financial advice and solutions to high-value clients.
• Built and maintained strong relationships with clients, ensuring their financial goals were met.
• Conducted financial reviews and identified opportunities for cross-selling and upselling.

• Provided exceptional customer service and support for card services, checking, and savings accounts.
• Resolved customer inquiries and issues promptly, ensuring high levels of customer satisfaction.
• Collaborated with internal teams to streamline processes and improve efficiency.
• Resolved customer complaints or answered customers' questions.

Customer Marketing New Hire Coach

• Trained and mentored new hires on customer marketing strategies and best practices.
• Monitored performance and provided ongoing support to ensure successful onboarding.
• Assisted in the development of training materials and resources.
• Maintained records on employee progress, training sessions, and feedbacks.
• Participated in regular meetings with management team members to discuss best practices in resolving escalations quickly and efficiently.
• Guided employees in handling difficult or complex problems.