SHONDA MAPP
Philadelphia
Summary
Healthcare professional with extensive experience at Getlabs, specializing in team leadership and mentoring. Expertise in phlebotomy and patient care, driving process improvements and enhancing operational efficiency. Skilled in performance metrics analysis and fostering a culture of excellence, ensuring high-quality service delivery and compliance with SOPs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Team Lead / Supervisor in training
Getlabs
Philadelphia
04.2021 - Current
- Managed daily team operations, ensuring effective scheduling, inventory control, supply ordering, and coverage coordination
- Lead weekly team huddles, interviews, and onboarding support
- Monitored performance metrics and patient feedback, coaching team members to enhance service quality
- Traveled across states to train mobile phlebotomists and mentor staff on venipuncture techniques and standard operating procedures.
- Conduct quality investigations, incident reporting, and special draw coordination
- Review and approve timecards, mileage, and expense reports
- Supported market expansion and coordinated appointment coverage.
Direct Care Professional / Home Care Worker
Patriot Home care
Philadelphia
10.2019 - 09.2021
- Assisted clients with daily living activities to enhance independence and achieve personal goals
- Supported medication distribution and transportation needs.
- Facilitated physical therapy exercises to promote client recovery and mobility
Mobile Phlebotomist
Accu labs
Philadelphia
09.2019 - 04.2021
- Delivered mobile phlebotomy services in long-term and acute care facilities, enhancing patient access to necessary blood work
- Executed specimen handling, labeling, and transport procedures to maintain integrity and compliance with health standards
- Collected blood samples from patients in various locations.
- Ensured proper labeling and handling of specimens during transport.
- Maintained accurate patient records and documentation for each visit.
Education
Medical Assistant - patient care, Phlebotomy, Ekg technician
Pennsylvania Institute of Technology
Media, Pennsylvania, United States01-2013
Cosmetology -
Murrell Dobbins CTE High School
Philadelphia, Pennsylvania, United States01-2011
Graduate Certificate - Surgical Tech
Arcadia
Wyncote, PA03-2026
Skills
- Phlebotomy services
- Electrocardiogram administration
- Healthcare service excellence
- Patient support
- Medication oversight
- Physical therapy support
- Home care
- Sample processing techniques
- Scheduling coordination
- Administrative oversight
- Operations management
- Process improvement
- SOP management
- Metrics analysis
- Inventory management
- Team leadership
- Mentoring and coaching
- Performance reviews
- Customer service and support
- Scheduling coordination
Certification
Phlebotomy
Languages
English, Fluent
Work Authorization
I am authorized to work in the following countries: United States
Timeline
Team Lead / Supervisor in training
Getlabs
04.2021 - Current
Direct Care Professional / Home Care Worker
Patriot Home care
10.2019 - 09.2021
Mobile Phlebotomist
Accu labs
09.2019 - 04.2021
Medical Assistant - patient care, Phlebotomy, Ekg technician
Pennsylvania Institute of Technology
Cosmetology -
Murrell Dobbins CTE High School
Graduate Certificate - Surgical Tech
Arcadia