Brandi Morgan
Duluth,GA
Summary
Certified Medical Assistant with 20 years work experience in fast-paced environment handling confidential paperwork, administering medication, phlebotomy and providing quality patient care.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Coordinator Back Office
Georgia Colon and Rectal Surgery Associates
Atalnta, GA
08.2023 - Current
- Completion of projects relative to safety protocols and procedures
- Organized and facilitated training for staff
- Complete Hygstic and Amp Tracers
- Facilitated communication between different departments in order to resolve issues quickly
- Discussed pathology results with patients and answer all questions in a timely manner
- Triage all patient calls
- Coordinated with other departments to ensure projects were completed on time and within budget
Lead Certified Medical Assistant
Peachtree Dunwoody Medical Associates
Sandy Springs, Georgia
10.2021 - 08.2024
- Managed and lead 9 back office medical assistants
- Approved payroll, vacation request
- Assist with progressive disciplinary actions and Note to File with Practice Coordinator
- Completes annual competencies for medical assistants
- Collaborated with Practice Coordinator to prepare annual Performance evaluations
- Completes monthly Hygistics and quarterly AMP tracer audits
- Streamlined inventory management processes, cutting supply cost by 15% primarily by efficient stock monitoring
- Trained, mentored new medical assistants
- Assist Office Coordinator with MA interviews
- Developed and executed patient follow up protocol that increased appointment adherence by 20%, enhancing patient care continuity and clinic revenue
Customer Service Coordinator
TJ Maxx, TJX Companies
Johns Creek, GA
05.2015 - 01.2025
- Developed relationships with customers to ensure satisfaction
- Coordinated customer service activities, including responding to inquiries, resolving complaints, and providing product information
- Ensured that all customer inquiries were responded to in a timely manner
- Provided training for new employees on company policies and procedures related to customer service
- Worked with sales teams to understand processes and enhance after-sales support
- Established quality standards for service team members and evaluated progress
- Supervised and motivated customer service teams to maximize business performance
- Demonstrated excellent communication skills in resolving product and consumer complaints
Certified Medical Assistant
Primary Care of Milton
Milton, GA
02.2018 - 10.2021
- Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary
- Administered rapid tests such as Nasal and Throat Swabs to help clinical staff assess conditions
- Prepared blood-collecting equipment to draw blood and safely store and transport samples
- Contacted pharmacies to submit and refill patients' prescriptions
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes
Certified Medical Assistant
Tenet Healthcare
Roswell, GA
05.2014 - 02.2018
- Obtain vital signs, meet and greet patients
- Venipuncture
- Blood and urine collection
- Lab requisitions
- Order supplies
- Nasal and throat cultures
- Assist in small office office procedures
- Medication refills
- Operate CBC machine and weekly diagnostic testing
Certified Medical Assistant
Dean Health Systems
Janesville, WI
04.2010 - 03.2014
- Read and recorded temperature, pulse and respiration
- Assist in small office procedures such as Implanon and IUD placement
- Mole removal, ear lavage
- Immunizations to infants, toddlers and adults
- Order and refill medication
- Order appropriate lab and diagnostic testing
Education
Technical Diploma -
Blackhawk Technical College
Janesville, WI, United States01.2008
Skills
- Charting expertise
- Inventory and supply management
- Medical terminology
- HIPAA compliance
- Patient scheduling
- Specimens collection and processing
- Phlebotomy services
Certification
- CMA Certificate, 2412986, 06/01/26
- BLS/CPR, 06/01/26
Accomplishments
- Completed leadership classes, 12/15/21
- Accountability and Performance Management, 03/04/22
- Legals Aspects of Interviewing/Behavioral Bases Hiring, 04/29/22
- Professional Communication, 04/29/22
- Civil Treatment for Leaders, 06/09/22
- Emotional Support for Leaders, 12/20/22
Additional Information
Experienced on Greenway, Epic and Cerner, 100 % Compliance Award in POC 2 years, Work Prostate Screening Clinic once a Month, United States Army Veteran 09/1990-07/1998
Timeline
Coordinator Back Office
Georgia Colon and Rectal Surgery Associates
08.2023 - Current
Lead Certified Medical Assistant
Peachtree Dunwoody Medical Associates
10.2021 - 08.2024
Certified Medical Assistant
Primary Care of Milton
02.2018 - 10.2021
Customer Service Coordinator
TJ Maxx, TJX Companies
05.2015 - 01.2025
Certified Medical Assistant
Tenet Healthcare
05.2014 - 02.2018
Certified Medical Assistant
Dean Health Systems
04.2010 - 03.2014
Technical Diploma -
Blackhawk Technical College
Similar Profiles
Chanel LettChanel Lett
Clinic Supervisor at Colon And Rectal Surgery Associates (iHealth)Clinic Supervisor at Colon And Rectal Surgery Associates (iHealth)
Cheyenne StoneCheyenne Stone
Medical Receptionist at Clinic For Colon and Rectal SurgeryMedical Receptionist at Clinic For Colon and Rectal Surgery
Amy HallAmy Hall
Medical Assistant at Atlanta Colon and Rectal SurgeryMedical Assistant at Atlanta Colon and Rectal Surgery