Shonda Skinner
Care Coordinator
Charlotte,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude willing to take on added responsibilities to meet team goals. Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Senior Care Coordinator
One Call Medical
Parsippany, NJ
02.2005 - 12.2022
- Managed over 30 calls daily working closely with patients, referring md offices, and providers to deliver excellent and direct individualized patient care.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Worked with patients to schedule tests and procedures.
- Explained upcoming treatment preparation, instructions and other facts to patients.
Customer Service Associate
Cablevision
Newark, NJ
2003.05 - 2005.01
Help large volume of customers daily in a call center environment to assist cable service customers with account inquiriesinquiries, payments , , Pay-Per-View event ordering and cable box troubleshooting with a positive attitude .and the focus on customer satisfaction
Education
High School Diploma -
Barringer Education Center For Youth
Newark08.1979
Skills
- Service Rates Establishment
- Interdepartmental Functions Coordination
- Care Coordination Support
- Authorization Management
- Quality Assurance Controls
- Customer Satisfaction
- Patient Prioritization
- Problem-Solving Proficiency
- Team Coordination
- HIPAA Guidelines
- Problem Identification
- Candidate Screening
Accomplishments
- Achieved 100 percent Quality Assurance score several times.
- Collaborated with team of 20 in the development of Outbound Scheduling Team.
- Handled daily input of patient appointment information, attachment of prescriptions to patients' file, as well as attachment of medical reports when received.
- Received numerouos interoffice awards for compliments from md offices, patients, testing facilities for the quality of service i provided.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The person who says it cannot be done should not interrupt the person who is doing it.
Chinese proverb
Timeline
Senior Care Coordinator
One Call Medical
02.2005 - 12.2022
Customer Service Associate
Cablevision
2003.05 - 2005.01
High School Diploma -
Barringer Education Center For Youth
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