Shondalair Jefferson
St Louis,MO
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Customer Support Specialist
Amazon
St Louis, MO
01.2023 - 05.2023
- Monitored trends in incoming requests from customers for identifying potential problems or opportunities for improvement.
- Responded quickly to customer inquiries, needs and problems.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Audited customer account information to identify issues and develop solutions.
- Answered inbound calls, chats and emails to facilitate customer service.
Scanner
DB Schenker
Edwardsville, IL
01.2021 - 11.2022
- Scanned documents and images into computer systems accurately and efficiently.
- Adjusted scanning settings according to specific requirements of each job.
- Verified accuracy of scanned information by comparing it with original document.
- Created digital records of paper documents using specialized scanning software.
- Batched, sorted and imported electronic files into software.
- Reviewed electronically scanned document images to verify accuracy.
Forklift Operator
Reckitt Benckiser Inc.
St Louis, MO
03.2018 - 10.2020
- Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.
- Maintained accurate records of all inventory movements including deliveries, receipts and shipments.
- Performed daily maintenance checks on forklifts to ensure optimal performance.
- Inspected loads prior to lifting to determine weight distribution and stability.
- Transported materials between storage areas, loading docks and delivery vehicles as needed.
- Ensured safety procedures were followed when operating forklifts.
Customer Care Representative
Vatterott Career College
St Louis, MO
01.2017 - 11.2017
- Provided accurate, valid, and complete information to customers.
- Performed administrative duties such as filing paperwork, maintaining records, updating databases.
- Answered customer inquiries over the phone and via email.
- Processed orders accurately and efficiently according to established procedures.
Custodian
Monsanto
St Louis, MO
02.2014 - 12.2016
- Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
- Maintaining the security of the building by locking doors after hours; ensuring all entrances are closed securely.
- Inspecting buildings for safety hazards or damages that need to be addressed; reporting any issues to management immediately.
Education
High School Diploma -
East St Louis Sr
East St Louis08-2003
Skills
- [Product or Service] Support
- Customer Service Excellence
- Technical Troubleshooting
- Salesforce
Timeline
Customer Support Specialist
Amazon
01.2023 - 05.2023
Scanner
DB Schenker
01.2021 - 11.2022
Forklift Operator
Reckitt Benckiser Inc.
03.2018 - 10.2020
Customer Care Representative
Vatterott Career College
01.2017 - 11.2017
Custodian
Monsanto
02.2014 - 12.2016
High School Diploma -
East St Louis Sr
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