Summary
Overview
Work History
Skills
Timeline
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Shondalle Castile-Washington

St. Petersburg

Summary

Dedicated professional with diverse experience in security management, customer service, and psychological studies. Skilled in conflict resolution and problem-solving, with a proven ability to ensure safety and enhance customer experiences. Committed to applying psychological principles to improve interpersonal interactions and operational effectiveness.

Overview

2026
2026
years of professional experience

Work History

Full-Time Student – Sports Psychology

Keiser University
September 2023 - Current
  • Gained insights into human behavior and motivation.
  • Enhanced interpersonal communication skills.
  • Applied psychological principles to understand customer needs.
  • Participated in group discussions to foster collaborative learning.
  • Conducted research on psychological theories and practices.

Customer Service Associate

Home Depot
12.2022 - July 2023
  • Assisted customers in product selection to enhance shopping experiences.
  • Managed checkout and returns with accuracy and efficiency.
  • Resolved customer complaints professionally to foster loyalty.
  • Restocked shelves and maintained organized store environment.
  • Collaborated with team members to improve service delivery.

Security Officer

Allied Universal Security
04.2019 - December 2022
  • Monitored premises using advanced surveillance systems and regular patrols.
  • Provided assistance to employees and visitors, ensuring a welcoming environment.
  • Responded effectively to emergencies, enforcing safety protocols decisively.
  • Documented security incidents and prepared detailed reports for management.
  • Conducted inspections to identify and mitigate potential security risks.

Military Police

USMC
03.2013 - 03.2019
  • Enforced laws and regulations to ensure security across military installations.
  • Conducted regular patrols and security screenings, safeguarding personnel and assets.
  • Managed conflict situations with professionalism, effectively de-escalating tensions.
  • Trained new personnel in security protocols and operational procedures.
  • Collaborated with other military branches for integrated security operations.

Skills

  • Customer service
  • Conflict resolution
  • Problem-solving
  • Security management
  • Incident reporting
  • Emergency response
  • Surveillance monitoring
  • Patrol operations
  • Team collaboration
  • Interpersonal communication

Timeline

Customer Service Associate

Home Depot
12.2022 - July 2023

Security Officer

Allied Universal Security
04.2019 - December 2022

Military Police

USMC
03.2013 - 03.2019

Full-Time Student – Sports Psychology

Keiser University
September 2023 - Current
Shondalle Castile-Washington