Shondalle Castile-Washington
St. Petersburg
Summary
Dedicated professional with diverse experience in security management, customer service, and psychological studies. Skilled in conflict resolution and problem-solving, with a proven ability to ensure safety and enhance customer experiences. Committed to applying psychological principles to improve interpersonal interactions and operational effectiveness.
Overview
2026
2026
years of professional experience
Work History
Full-Time Student – Sports Psychology
Keiser University
September 2023 - Current
- Gained insights into human behavior and motivation.
- Enhanced interpersonal communication skills.
- Applied psychological principles to understand customer needs.
- Participated in group discussions to foster collaborative learning.
- Conducted research on psychological theories and practices.
Customer Service Associate
Home Depot
12.2022 - July 2023
- Assisted customers in product selection to enhance shopping experiences.
- Managed checkout and returns with accuracy and efficiency.
- Resolved customer complaints professionally to foster loyalty.
- Restocked shelves and maintained organized store environment.
- Collaborated with team members to improve service delivery.
Security Officer
Allied Universal Security
04.2019 - December 2022
- Monitored premises using advanced surveillance systems and regular patrols.
- Provided assistance to employees and visitors, ensuring a welcoming environment.
- Responded effectively to emergencies, enforcing safety protocols decisively.
- Documented security incidents and prepared detailed reports for management.
- Conducted inspections to identify and mitigate potential security risks.
Military Police
USMC
03.2013 - 03.2019
- Enforced laws and regulations to ensure security across military installations.
- Conducted regular patrols and security screenings, safeguarding personnel and assets.
- Managed conflict situations with professionalism, effectively de-escalating tensions.
- Trained new personnel in security protocols and operational procedures.
- Collaborated with other military branches for integrated security operations.
Skills
- Customer service
- Conflict resolution
- Problem-solving
- Security management
- Incident reporting
- Emergency response
- Surveillance monitoring
- Patrol operations
- Team collaboration
- Interpersonal communication
Timeline
Customer Service Associate
Home Depot
12.2022 - July 2023
Security Officer
Allied Universal Security
04.2019 - December 2022
Military Police
USMC
03.2013 - 03.2019
Full-Time Student – Sports Psychology
Keiser University
September 2023 - Current