Irene Espinoza
Schertz,TX
Summary
Hardworking student offering experience as a professional customer service specialist. Organized and dependable candidate willing to successfully manage a high call volume environment to meet goals while maintaining a professional attitude.
Overview
7
7
years of professional experience
Work History
Full-Time Parent and Full-Time Student
07.2019 - Current
Customer Service Specialist II
Conduent Call Center
12.2018 - 06.2019
- Listened to customers questions and concerns
- Opened new transaction disputes for customers
- Provided status on disputes for customers
- Handled escalated calls calmly and patiently
- Managed high call volume environment while maintaining a courteous and professional demeanor.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
Education
BBA - Accounting
The University of Texas At San Antonio
San Antonio, TX05-2026
Associate of Arts - Concentration in Business Administration
Northeast Lakeview College
Universal City, TX12-2017
Skills
- Team and Leadership skills
- Positive attitude
- Time management
- Attention to detail
- Customer service
- Bilingual (Spanish)
Timeline
Full-Time Parent and Full-Time Student
07.2019 - Current
Customer Service Specialist II
Conduent Call Center
12.2018 - 06.2019
BBA - Accounting
The University of Texas At San Antonio
Associate of Arts - Concentration in Business Administration
Northeast Lakeview College