Shondra Edwards
Chicago,IL
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
23
23
years of professional experience
Work History
Public Service Representative
State of Illinois Secretary of State
Chicago , IL
2018.12 - Current
- Provided assistance with general information, forms, applications, and services.
- Processed payments for various services and fees via cash, check, or credit card transactions.
- Assisted customers with completing required documents accurately and timely.
- Verified accuracy of all data entered into the system before submitting it.
Central Sterile Processing Technician
Edward Hospital
Naperville , IL
2017.07 - 2018.05
- Assisted in the decontamination of medical instruments and equipment.
- Maintained proper documentation of sterilization processes.
- Ensured quality control by performing routine tests on sterilized items.
- Organized, prepared, and packaged supplies for surgery.
QUALITY CONTROL SPECIALIST/SANITATION SUPERVISOR
General Mills
West Chicago , IL
2009.08 - 2017.03
- Using Lean manufacturing to reduce costs and streamline production processes
- Focused on the creation of quality products to meet customers' expectations and achieve company goals
- Successfully operated high speed industrial equipment and technology
- Executed the completion of ready for purchase consumer goods while complying with food safety standards (GMP, HAACP and SOP's)
- Performed the daily monitoring, diagnostics, and maintenance for all equipment control panels, including alarm/stop systems
- Participated in the implementation of a seasonal new hire training program.
- Trained all seasonal sanitation workers on safety and daily duties.
CUSTOMER SERVICE SUPERVISOR
Home Depot Expo Design Center
Carol Stream , IL
2001.04 - 2009.07
- Worked with staff and management in the implementation of procedures to achieve the goal of creating sound departmental flow; resulting in superior customer service
- Assisted team with escalated issues; employed solid negotiation skills to save accounts and maintain high retention rates of customers
- Point-of-Contact for installation specialists, customers & contractors
- Coordinated expedited shipments with vendors and freight companies.
Education
RENAL NEPHROLOGY -
MALCOM X COLLEGE
01.1995
BIOLOGY -
NEAR NORTH HIGH SCHOOL
01.1989
Skills
- Lean Manufacturing
- Sanitation & Food Safety Compliance
- Heavy Machinery Operations
- Vendor/Freight Coordination
- Customer Service
- Cross-Functional / Interdepartmental Collaboration
- New-Hire Development & Motivation
- Policy Knowledge
- Data Verification
- Document Review
- Payment Processing
References
References available upon request.
Timeline
Public Service Representative
State of Illinois Secretary of State
2018.12 - Current
Central Sterile Processing Technician
Edward Hospital
2017.07 - 2018.05
QUALITY CONTROL SPECIALIST/SANITATION SUPERVISOR
General Mills
2009.08 - 2017.03
CUSTOMER SERVICE SUPERVISOR
Home Depot Expo Design Center
2001.04 - 2009.07
RENAL NEPHROLOGY -
MALCOM X COLLEGE
BIOLOGY -
NEAR NORTH HIGH SCHOOL
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