Dominique DeHart
Missouri City,TX
Summary
Dedicated Customer Service Representative with over 10 years of experience in delivering exceptional support and fostering strong client relationships. Expertise in managing high-volume calls, resolving complex issues efficiently, and ensuring compliance with industry standards. Committed to leveraging strong communication and problem-solving skills to enhance customer satisfaction and drive organizational success. Eager to contribute to a dynamic team that values excellence in service delivery.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Optum/The CSI Companies
2024.08 - Current
- Make 35-40 outbound calls daily to healthcare providers as part of a chart retrieval program, ensuring clear communication of program details and instructions.
- Conduct thorough research on each provider, utilizing previous outreach notes to enhance call effectiveness and maintain accurate documentation of all interactions in company systems.
- Foster positive relationships and maintain professional representation of the company by delivering clear, friendly communication to providers.
Customer Service Representative
CVS Health
2024.04 - 2024.08
- Processed coverage requests, ensuring compliance with CMS mandates and accurate case handling while coordinating with patients and providers.
- Identified and corrected process discrepancies, escalating complex issues to Clinical Pharmacists and Management for resolution.
- Maintained proficiency in software systems such as AS400, MHK, and Microsoft Office to document case reviews and manage workflows efficiently.
Customer Service Representative
UnitedHealthcare
2022.11 - 2024.01
- Managed 50-70 inbound calls daily, ensuring accurate inquiry identification and documentation in system databases.
- Coordinated with healthcare providers and internal specialists to schedule appointments, improving customer experience and support.
- Resolved complex customer issues by conducting thorough research across multiple platforms, processing claims and authorizations in compliance with confidentiality and HIPAA regulations.
ILP Production Specialist
QuVa Pharma
2022.03 - 2022.09
- Conducted inspections of medical devices and syringes to ensure compliance with industry standards and regulatory requirements.
- Executed labeling and packaging of pharmaceutical products within a sterile cleanroom environment, adhering to Good Documentation Practices (GDP).
- Maintained strict adherence to Current Good Manufacturing Practice (CGMP) and general GMP protocols throughout all production processes.
Production Technician
QuVa Pharma
2019.09 - 2022.09
- Performed detailed inspections of medical devices and supplies, ensuring compliance with Good Documentation Practices (GDP) and Good Manufacturing Practices (GMP).
- Executed labeling and packaging tasks in a sterile cleanroom, upholding integrity and cleanliness standards for medical products.
- Adhered to stringent Current Good Manufacturing Practice (CGMP) regulations to ensure the safety and efficacy of pharmaceutical products.
Production Operator
Cardiovascular Systems, Inc.
2018.03 - 2019.09
- Assembled and labeled complex medical devices for coronary and peripheral artery treatment, maintaining strict adherence to clean room standards and protocols.
- Conducted thorough inspections to ensure equipment met high-quality standards and compliance with Good Manufacturing Practices (GMP).
- Efficiently packaged finished products, supporting streamlined operations within the production facility.
Production Worker
Merit Medical Systems Inc.
2016.06 - 2017.08
- Assembled, inspected, and packaged medical devices, ensuring compliance with GMP standards and maintaining a sterile environment.
- Maintained quality control measures in the production of catheters to meet industry specifications and customer requirements.
Cashier
Walmart
2016.03 - 2016.05
- Delivered exceptional customer service by efficiently processing purchases and addressing inquiries to enhance the shopping experience.
- Managed monetary transactions with precision, ensuring accuracy and integrity while maintaining a balanced cash drawer.
Custom Pak Assembler
Burnett Specialists
2014.07 - 2015.12
- Assembled customized surgical packs with precision, maintaining strict cleanliness protocols to ensure a sterile environment for eye surgery preparations.
- Prepared medical equipment and kits, ensuring adherence to specialized requirements for ophthalmic surgical procedures.
Food Service Attendant
Houston Independent School District (HISD)
2014.04 - 2014.05
- Prepared and served nutritious meals, ensuring compliance with safety and health regulations.
- Maintained a clean and organized food service area, enhancing the efficiency and hygiene of the dining environment.
Cashier
MD Anderson Cancer Center
2012.12 - 2013.01
- Delivered exceptional customer service, fostering a welcoming atmosphere for patrons.
- Managed cash transactions with precision, ensuring accuracy in daily financial reconciliations.
Sales Associate
Victoria's Secret
2012.11 - 2012.12
- Delivered tailored customer service by welcoming patrons and assisting with product selection and fitting.
- Conducted precise measurements to ensure clients achieved optimal comfort and satisfaction.
Education
Online course - Nursing
Lone Star College System
09.2025
Houston Community College
Houston, TX12.2012
Skills
- Typing
- Document Management
- Quality Assurance
- 5s
- Research
- Customer Service
- Databases
- CGMP
- Sap
- Microsoft Word
- Type 40 WPM (7 Years)
- Lean
- Packaging
- Analysis Skills
- Materials Handling
- Assembly
- Lean Manufacturing
- Quality Control
- Manufacturing
Certification
Driver's License
Timeline
Customer Service Representative
Optum/The CSI Companies
2024.08 - Current
Customer Service Representative
CVS Health
2024.04 - 2024.08
Customer Service Representative
UnitedHealthcare
2022.11 - 2024.01
ILP Production Specialist
QuVa Pharma
2022.03 - 2022.09
Production Technician
QuVa Pharma
2019.09 - 2022.09
Production Operator
Cardiovascular Systems, Inc.
2018.03 - 2019.09
Production Worker
Merit Medical Systems Inc.
2016.06 - 2017.08
Cashier
Walmart
2016.03 - 2016.05
Custom Pak Assembler
Burnett Specialists
2014.07 - 2015.12
Food Service Attendant
Houston Independent School District (HISD)
2014.04 - 2014.05
Cashier
MD Anderson Cancer Center
2012.12 - 2013.01
Sales Associate
Victoria's Secret
2012.11 - 2012.12
Online course - Nursing
Lone Star College System
Houston Community College