Shondrell McCullough
Miami,FL
Summary
Dedicated communications specialist with proven skills in messaging consistency, customer service protocols, and public relations. Committed to enhancing communication effectiveness and training staff for optimal performance. Skilled communications specialist with extensive experience in providing training on patient communication techniques and managing multi-line phone systems. Known for ensuring messaging consistency and fostering positive relationships with both staff and customers.
Overview
19
19
years of professional experience
Work History
Communications Specialist
North Shore Medical Center Miami
Miami, FL
04.2007 - Current
- Collaborated with departments to ensure consistent messaging across all platforms.
- Provided training sessions for staff on best practices in patient communication techniques.
- Operated multi-line phone systems to manage incoming and outgoing calls.
- Directed calls to appropriate departments and staff members efficiently.
- Provided information to callers regarding services and facilities offered.
- Maintained up-to-date directory of employee extensions and contact information.
- Assisted visitors by answering inquiries and directing them to the right personnel.
- Trained new staff on PBX system operation and customer service protocols.
- Operated multi-line telephone system to answer incoming calls and direct callers to specific destinations based on their needs.
- Troubleshot basic technical issues related to phone systems and reported any major problems immediately.
- Managed multiple tasks simultaneously while maintaining a high level of accuracy.
- Provided training and coaching to new PBX operators.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Responded promptly to emergency calls for assistance.
- Performed administrative duties such as filing, photocopying, faxing documents.
- Assisted in training new PBX operators on how to use the system correctly.
- Identified potential customer needs and offered additional services when applicable.
Education
High School Diploma -
American Sr. High
Miami, FL06-1997
Skills
- Messaging consistency
- Communication training
- Multi-line phone operation
- Customer service protocols
- Directory management
- Public relations
Timeline
Communications Specialist
North Shore Medical Center Miami
04.2007 - Current
High School Diploma -
American Sr. High