Shoni Franklin
Georgetown,SC
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
24
24
years of professional experience
Work History
Sales Associate
Badcock Home & Furniture
Georgetown, SC
08.2020 - 10.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
First Assistant Manager
CitiTrends
Georgetown, SC
07.2009 - 08.2020
- Improved team productivity by implementing efficient staff scheduling and task delegation.
- Provided ongoing feedback and coaching for employees to aid their professional development and improve their performance levels.
- Established rapport with customers through personalized interactions that fostered loyalty while driving repeat business.
- Worked closely with the store manager on budgeting exercises that optimized expenses without sacrificing quality or customer satisfaction.
- Ensured compliance with all company policies, local regulations, and health codes to maintain a safe working environment for all employees.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Boosted sales performance through effective merchandising, inventory management and store layout optimization.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Substitute Teacher
Georgetown County School District
Georgetown, SC
09.2000 - 09.2007
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Supervised lunchroom and recess activities.
- Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.
- Maintained accurate records of student attendance, grades, and progress reports, ensuring timely submission to administration for reporting purposes.
- Developed and executed lesson plans to cover required curriculum effectively.
Second Assistant Manager
It's Fashion
Georgetown, SC
07.2000 - 08.2007
- Supported store manager in training new employees, fostering a positive work environment for team development.
- Collaborated with team members on loss prevention efforts, minimizing shrinkage and theft occurrences.
- Implemented safety protocols within the workplace, resulting in fewer accidents and increased employee awareness.
- Fostered a collaborative work culture among staff members by encouraging teamwork and recognizing exceptional contributions.
- Provided exceptional customer service through active listening, understanding individual needs, and offering appropriate solutions or recommendations in line with company policies.
- Assisted with inventory management, maintaining accurate records and ensuring timely replenishment of stock levels.
- Managed financial transactions and reduced discrepancies through regular audits of cash registers and daily reports.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted upper management in achieving sales targets through consistent monitoring of sales performance metrics.
Education
Certificate - Methods of Teaching Course
Academy of Cosmetology
Charleston, SCCertificate - Medical Office Assistant
Howard Adult Center
Georgetown, SCCertificate - Substitute Teacher
Howard Adult Center
Georgetown, SCCertificate - Microsoft Windows And Office Microsoft
Horry Georgetown Technical College
Georgetown, SCCertificate - Summer Program (JTPA)
Benedict College
Columbia, SCLicense - Cosmetology
Georgetown County Career Center
Georgetown, SC06-1993
High School Diploma -
Georgetown High
Georgetown, SC06-1993
Skills
- Exceptional customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Goal oriented
- Outgoing personality
- Verbal/written communication
- Store opening and closing
- POS system operation
- Payment processing
- CRM software proficiency
Timeline
Sales Associate
Badcock Home & Furniture
08.2020 - 10.2024
First Assistant Manager
CitiTrends
07.2009 - 08.2020
Substitute Teacher
Georgetown County School District
09.2000 - 09.2007
Second Assistant Manager
It's Fashion
07.2000 - 08.2007
Certificate - Methods of Teaching Course
Academy of Cosmetology
Certificate - Medical Office Assistant
Howard Adult Center
Certificate - Substitute Teacher
Howard Adult Center
Certificate - Microsoft Windows And Office Microsoft
Horry Georgetown Technical College
Certificate - Summer Program (JTPA)
Benedict College
License - Cosmetology
Georgetown County Career Center
High School Diploma -
Georgetown High