Shonice Washington
Chicago
Summary
Dynamic and highly motivated professional with extensive experience in the food service industry, including a managerial role at McDonald's. Proven track record in optimizing operations and enhancing customer satisfaction through effective problem-solving and attention to detail. Skilled in food preparation and maintaining a professional attitude in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Line Cook
Highly Flavored Chicago
Chicago, IL
01.2023 - 04.2026
- Oversaw ingredient preparation and dish assembly to ensure adherence to menu specifications.
- Operated kitchen equipment safely while maintaining cleanliness and organization.
- Collaborated with team members to ensure efficient service during peak hours.
- Assisted in inventory management by tracking ingredient usage and replenishing supplies.
Concierge Agent
Holiday Inn
Chicago, IL
04.2015 - 05.2023
- Provided exceptional customer service by addressing guest inquiries and requests promptly.
- Managed check-in and check-out processes, ensuring smooth guest transitions.
- Assisted guests with transportation arrangements and local attraction recommendations.
- Coordinated with housekeeping to ensure room readiness for arriving guests.
- Maintained knowledge of hotel services, amenities, and local events to enhance guest experiences.
- Developed rapport with guests to foster loyalty and repeat visits.
Shift Manager
Taco Bell
Chicago, IL
03.2017 - 02.2023
- Supervised team members during shifts to ensure operational efficiency and high-quality service.
- Trained new employees on food safety standards and customer service protocols.
- Managed inventory levels, placed orders, and minimized waste to optimize costs.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Implemented process improvements that streamlined operations and reduced wait times.
- Conducted performance evaluations and provided feedback to team members for development.
- Scheduled staff shifts to ensure adequate coverage during peak hours and events.
Manager
McDonald's Restaurant
Indiana
02.2013 - 05.2015
- Supervised daily operations to ensure adherence to safety and quality standards.
- Trained and mentored staff on best practices for service and food preparation.
- Implemented inventory management processes to reduce waste and improve efficiency.
- Developed schedules to optimize staffing levels during peak hours.
Education
Associate of Science - Art/ Computer Science
South Chicago
Chicago, IL06.2010
Skills
Time management
Attention to detail
Highly motivated
Cleaning and organization
Professional attitude
Customer service
Reliable and trustworthy
Active listener
Food preparation
Problem-solving
Timeline
Line Cook
Highly Flavored Chicago
01.2023 - 04.2026
Shift Manager
Taco Bell
03.2017 - 02.2023
Concierge Agent
Holiday Inn
04.2015 - 05.2023
Manager
McDonald's Restaurant
02.2013 - 05.2015
Associate of Science - Art/ Computer Science
South Chicago